Sizing Up Your Support Staff
Do you know every task your business must perform and how long it takes to perform each one? You need to, if you want to create an ideal staff to support the production of labor and profits.
Expert Advice: Growing or Selling Your Business
Whether you want to grow your business or sell your business, it’s wise to follow in the footsteps of shop owners who’ve gone where you’d like to go.
Call Me! Turning Callers into Customers
When potential customers call in, are you impressing them or annoying them? If you’re not sure, consider these nine tips for turning callers into customers.
Managing To Be Great
Great managers possess an uncanny knack for juggling, allowing them to be everything to everybody.
When OSHA Comes A Knockin’
An OSHA inspection is something nightmares are made of. And for one New Jersey shop owner, the nightmare was reoccurring because OSHA kept coming back, and back, and back …
A Meaty Design: Layout to Increase Profits
Give your shop’s layout more bite! Though you’re not making hamburgers, you can McDonaldize your shop’s design and procedures to increase profits.
Before You Build: Plan!
Shop owners have lost more money on new facilities in one day than they’ve earned in a lifetime. When designing and building your own facility, plan, plan and plan some more.
Small, But Formidable: The Smaller Bodyshops
Growing your business doesn’t necessarily mean “growing” your business. Consider Dave Stephenson, who’s built a solid reputation and six-week backlog out of his one-man shop in a small Iowa town.
The Road Ahead
It doesn’t take a fortune teller to predict the future — the challenges awaiting shop owners aren’t a mystery. The mystery is whether or not shop owners will prepare for tomorrow’s challenges.
Balanced Budget
As more white collars enter the industry, shop owners need to become better business people by learning how to better manage their money.