A Well-Rounded Painter
If your customer-service index is high and your marketing efforts are giving your shop a healthy backlog of work, you know that what happens when vehicles reach your paint
department is critical to your continued success. And what goes on in your paint department is highly dependent upon the quality.
of painters you employ.
Strategic Partnerships
No business exists in a vacuum, least of all a collision repair shop.
School Profile/Alfred State College
At Alfred State College (ASC) – a technical college in Western New York with a student body of 3,200 – an emphasis on work ethic and a real-world shop atmosphere combine to assure plenty of job opportunities for every graduate, including its autobody program grads.
A History of Success and Change
The time: 1894. The place: Boston, Mass. The body shop: Fitzpatrick Brothers.
Internet Insight
You’ve no doubt heard about the Internet. Whether it’s those commercials with guys in suits surfing in the streets, Al Gore talking about the Information Superhighway or somebody on the radio telling you about "dot com," it’s all around you. You may even be a “netizen” yourself.
The Tale of One Shop Continues…
….with Paul and Teresa Slate
Ask the Executives
There’s no better place to go for advice than to those who’ve reached the top. To help you climb your ladder of success, we asked Clark Plucinski and Russell Verona – both industry leaders and BodyShop Business Executives of the Year – questions ranging
from productivity to customer relations to future trends:
Overcoming Roadblocks
Three men – Bob Anderson, Jerry Kottschade and Joe Sanders – have devoted a great deal of time over the years to assume positions of leadership within their chosen field.
Keep It Separate: Business and Personal Income
It’s been said that it’s best not to mix business with pleasure – and this is especially true when it comes to Uncle Sam. According to the Internal Revenue Service, business and personal income should always remain apart.
Technology as a Marketing Tool
As a shop owner, you want state-of-the-art diagnostic and repair equipment to help you provide your customers with high-quality, cost-effective, efficient repairs. The value of advanced technology here is obvious.