The Best Definition of Leadership
Stop the Insanity! Once concessions reach a point where they don’t benefit you, maybe it’s time to “Just Say No.”
Keep This Job
Insurers are illegally trying to control the cost of repairs by steering consumers to particular shops, while at the same time, trying to distance themselves from any liability associated with negligent repairs.
Mis-Guided: The Estimating Systems Are Guides, Nothing More, Nothing Less
The estimating systems are guides, nothing more, nothing less – even the providers say so. Yet somewhere along the line, repairers started treating these guides as law and handing over control to the insurance industry. “That’s all I can pay – that’s what [insert name of data provider] shows.” Sound familiar? On one of the
Can This Salvage Law Be Salvaged?
Before rubber-stamping Missouri’s much-touted salvage law as model legislation, we need to examine how it’s established a benchmark for insurers that didn’t exist before — and costing shops business.
Are You My Customer?
It’s the consumer. Always.
North Carolina Body Shops Rate Insurers
North Carolina insurance companies that pay for OEM parts and avoid high-pressure tactics faired far better in the 2004 Body Shop Survey of Insurers than those using steering tactics and strong-armed adjusters.
Assembly-Line Processing:Coming Soon to a Shop Near You
As repair dollars shrink and competition grows, we need to change the way we process vehicles to stay competitive and profitable.
Better Safe than Sorry: Safety Practices
After drinking Drano, electrocuting myself and setting the garage on fire, I was lucky I lived long enough to learn that safety practices are important.
Birds of a Feather
A strange phenomenon occurred in the metal department when we moved to a larger facility: The guys began to “nest” in one corner of the shop – recreating the disorganized, inefficient setup from the old building.
Stop Pushing & Pulling
Put an end to pushing and pulling cars through the production process by implementing a consistent workflow through the metal department. The payoff: fast, quality repairs – the first time out.