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Shedding Profits
Fatten up gross sales by $20,000 a year and add mass to your techs’ paychecks too – all by focusing on and charging for what you do best: collision repair
Vehicle Repair Nightmare: What Were the OEMs Thinking?
Technical feature by Toyota Motor Sales U.S.A.: The OEMs are working to make vehicles easier to repair – but it’s not an easy undertaking.
If You Do It, Charge For It
It’s like the old saying, “Why buy the cow if the milk is free?” Insurers aren’t going to offer to pay for materials and procedures if you don’t charge for them. That would be crazy. It’s even crazier if you aren’t charging them.
Behind the Blend
It takes more than technical know-how to create an invisible blend. Communication between customers, technicians and other shop staff is also an important ingredient. Mix them all together, and you’ve got the makings of a flawless repair.
Do Your Job and Get Paid for It: Estimating
Too many shops aren’t getting compensated for the repair procedures they perform because they fail to itemize them on their estimates. How can you be sure you get paid for all the work you do? Become familiar with your estimating system P-pages.
Taking the Despair Out of Door Skin Repair
To make this often-dreaded task more appealing to techs – and more profitable to your shop – re-think door skin replacement during the estimating process. Then after writing an estimate that includes all the necessary procedures, enlist a few special techniques and tools to speed up the actual repair.
The History of Sprayguns
If it weren’t for a maintenance supervisor at a department store and a doctor trying to cure sort throats, you might still be painting vehicles with a brush – taking up to a month per vehicle. Can you say “cycle time nightmare”?
Taking the Pain Out of Glass
These days, automotive glass serves a bigger purpose than simply keeping bugs out of a driver’s teeth. Some passenger-side airbags depend on the windshield to act as an integral part of the system. With such a critical repair at hand, proper glass replacement is of the utmost importance — but isn’t nearly as complex as you might think.
Becoming the Sand Man
Sanding might not be the most exciting job in the shop, but don’t underestimate its importance. It’s a craft that demands skill and attention to detail. Are you and your techs paying it enough attention?