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The “Big 3” Interview

Reps from Ford, GM and DaimlerChrysler speak candidly about their plans, their problems and their predictions for the collision repair industry.

The “Big 3” Interview

Reps from Ford, GM and DaimlerChrysler speak candidly about their plans, their problems and their predictions for the collision repair industry.

Shift This: Dealing with Cost Shifting

Fed up with the games people play, a Connecticut body shop manager has developed a way to keep himself out of trouble when insurance companies cost shift.

The Science of Paint

Ever wonder about the people formulating today’s paint products — and if they have any clue how their creations affect refinishers? Wonder no more. Some of the industry’s leading paint chemists answer the questions on everyone’s minds.

Weighing the Options: Repair or Replace?

To repair or replace shouldn’t be decided by tossing a coin or by an insurance company. If you’re unsure what to do, your best bet for success is to talk with techs who’ve been there, done that.

Why Get Certified: ASE Certification and Profits

ASE Certification can help boost your shop’s professionalism and customer confidence — which, in turn, can help boost your shop’s profits.

Measuring For Dollars: Tips & Procedures

By following a few simple measuring tips and procedures, you can reduce re-dos, improve productivity and increase your bottom line.

You Can Look, But You Can’t Have: 1999 Concept Cars

Out-of-this-world objects were sighted in Detroit, where dozens of futuristic concept cars landed at the 1999 North American International Auto Show.

Wheeling In The Profits: Tire & Wheel Service

Traditionally deemed mechanical work, tire and wheel service could be the edge your shop needs to attract more customers and inflate profits.

Use It – Or Lose It: New Technology

If you’re not fully utilizing today’s technology — if your shop’s full of “toys” that no one uses — then you’re not fully utilizing your shop’s potential for profits.