9 Steps to Protect Your Shop from DV Claims
Post-repair inspectors, on average, see proper repairs one time out of every 100 inspections. Sloppy repairs are on the rise – and due to insurers forcing shops to carry liability insurance policies often exceeding $1 million, so are attorneys looking to hold shops accountable.
Profiting from Customer-Pay Repairs
Afraid to make an insurance claim, many consumers are paying out-of-pocket. This trend not only presents some challenges for collision repairers, but also some opportunities.
Waste Not, Want Not: Eliminate “Waste” in the Business
The overall objective of a process-centered enterprise is to eliminate “waste” in the business. In doing so, you can more effectively deliver what customers want — and reduce your costs.
State Farm Ups Ante: State Farm to Replace Its DRP with New “Performance Driven” Program
The headline read: State Farm to Replace Its DRP with New “Performance Driven” Program. The news spread across the industry faster than Ebola and was about as well-received. State Farm’s Service First and Select Service — which have been touted by repairers as the best direct-repair programs out there (for whatever that’s worth) — are
Our Lips Are Sealed: Understand Antitrust
And You’ll Realize That You Can Talk With Your Competitor (Even About Pricing).
Do you Know Watt?
I’ve seen a lot of weird electrical “incidents” during my career. (One buddy became a conductor due to his fascination with aluminum foil.) Although we don’t need to be electrical geniuses, we do need to know how to
troubleshoot and repair wiring problems.
ABSolute Basics
Anything that can be exposed to impact may be in need of repairs after a wreck – including the antilock brake system. Error!
Shattered Market: The Body Shop Glass Business
NAGS list price discounts are increasing, labor payments aredecreasing and deals made behind our backs are eroding profitability. Still, you might want to consider performing your own glass installations since, ultimately, you’re the one shouldering the liability.
Stuck: Adhesion
I LOVE GLUE DEAR… I love glue, too… Sounds like a sticky situation to me. When I was assigned the task of reporting on the current state of adhesive use in the vehicle repair process, I had no idea where the story might lead. For the easy, logical side of the story, I talked to
Repairs that Pay
Most collision repair professionals – the frame guy and the painter all the way through to the manager and the owner – take pride in repairing automobiles correctly for their customers. Not many people in any business are so cold and callused that they can sell a product or service they believe is