The Old Blame Game
There’s been a lot of talk lately about a law firm representing Progressive Insurance Company asking an Illinois shop to reimburse the insurer $141.45 for a rental car — due to the shop causing unnecessary repair delays.
Going Head to Head
Collision repair consolidators seem focused on customer service as opposed to offering insurance companies even lower repair costs. They’re also concentrated on honing their operations to a razor sharp state of efficiency (which, incidentally, will lower repair costs).
Thoughts from the NACE Show Floor
Business has been bad lately. Real bad. So I went to NACE
looking for some inspiration and insight — and I got it.
Strategies to Stretch Profit Margins
Your options for increasing profit margins are limited when a vendor supplies you with the part, material or service. Instead, focus on improving the one profit margin you do have direct control over: labor.
Ask or You Won’t Receive
Sometimes appraisers lie — so if you buy everything they’re telling you, you won’t make enough money to buy much else.
Even ‘Know It Alls’ Need Training
Take it from a reformed Mr. Know-It-All: You don’t know what you don’t know — so training is vital to staying ahead in an ever-changing industry.
Paid in Full
A new service dedicated to collecting overdue and insurer-contested accounts takes the frustrating, time-consuming burden off your back — and gets you paid fairly for what you do.
Build a Better Mousetrap, and the World Will Beat a Path to Your Door
7 strategies for quality-driven shops to maintain profitability in a marketplace fixated on “fast” and “cheap.”
Spotting Trouble: Arbitrary Changing of Paint Times
Been asked by an adjuster to change the paint time on a panel? If insurers would pay for the prep and want a spot paint – and as long as the hours equal the full time – shops might embrace the procedure. Since that’s not happening, shops need to learn how to justify their estimates.
Putting the “Expert” in Witness
By using your repair knowledge in the courtroom, you can make upward of $150 an hour – and educate and protect consumers at the same time.