Shop Manager, Show Me the Money
eff Rice, body shop manager, Pace Collision Center, Huntington, Indiana, says, “I always see what you’re supposed to pay techs, but what should managers make?
Why Was He Fired?
Progressive wasn’t thrilled with me exposing the fact that they’re now writing some paint times as ‘judgment times.’ In fact, they were furious,” says Mark, a tech with 33 years experience who lost his job after sending in a “Letter to the Editor” about how area Progressive direct-repair shops are being told by adjusters that if they’re not painting color on the whole panel, it’s a blend and only pays partial paint time.
Whose Liner Is It Anyway: Spray-on Bedliners
In search of a niche where the insurance industry isn’t involved and consumers pay out of pocket? Research shows that spray-on bedliners generate $110 million a year. There’s money to be made there. Could it be yours? You know they’re out there. You see them in your shop all the time. You’re even fairly sure
Scare Tactics
Adjusters often use the “steering” phrases.
Repairs that Pay
Most collision repair professionals – the frame guy and the painter all the way through to the manager and the owner – take pride in repairing automobiles correctly for their customers. Not many people in any business are so cold and callused that they can sell a product or service they believe is
The Evolution of DRPs
“To every thing – there is a season – and a time – for every purpose – under heaven.” Those lyrics have been repeating in my head since I began outlining this article examining direct-repair agreements. Why? Because to examine DRP agreements without examining their history and evolution would – in my opinion – be
6 Steps to Turn That Frown Upside Down
There are times when you must fire a customer.
Trade Secrets
Unusual, everyday tools commonly used in the collision repair industry.
Selling Services
Some shops are making it standard practice to bill insurance companies in dollar amounts with no reference to the number of hours spent on a repair. As much as insurers fight this practice, the shops – which could include yours – are within their rights.
Glass Work: Profitability
Because of the complications involved – hiring, organizing production, insurer involvement and discounts, etc. – most shops opt to outsource glass work. But is this willingness to give it away a detriment to profitability and to achieving a competitive edge?
