Insurers Don’t Set Prices – Unless We Let Them
It’s time that we, as repairers, start holding insurers, information providers – and each other – accountable for the state of our industry.
Assembly-Line Processing:Coming Soon to a Shop Near You
As repair dollars shrink and competition grows, we need to change the way we process vehicles to stay competitive and profitable.
It’s Show Time!
Place Your Bets on NACE 2004.
Fight Steering With Steering
It’s legal for insurers to tell consumers about preferred shop programs. Problem is, if you’re not one of the shops on these programs, you likely won’t get the work. Fight back by developing other sources of referrals that steer consumers to you. While insurers are permitted to make consumers aware of the "programs it has
Going Head-To-Head with DRPs
If you’re of the opinion that you can “beat ’em and don’t want to join ’em”, you need to market your shop
aggressively to consumers and offer them something they can’t get at a preferred provider shop.
The Evolution of DRPs
“To every thing – there is a season – and a time – for every purpose – under heaven.” Those lyrics have been repeating in my head since I began outlining this article examining direct-repair agreements. Why? Because to examine DRP agreements without examining their history and evolution would – in my opinion – be
Smart Start: Strategies for Opening a Shop
Once upon a time in the body shop industry, all you needed to start a shop was a garage, a couple pieces of used equipment and a good work ethic. These days, however, that formula no longer adds up to success. The advent of direct-repair programs (DRPs), the increased influence of insurance companies in determining
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If Customers Ain’t Happy, Ain’t Nobody Happy
While progressive collision repairers are relying more and more on computerized equipment, paperless processing and electronic transactions, old fashioned customer care – friendly, timely, convenient and cost-effective service – is still the key to repeat and referral business.
Choosing a Management System
“Which job costing/shop management system is best suited for my shop? I’m unsure if the expense justifies the end results.” – asks Randy Hassell, owner, Hassell Bros, Inc., Jamaica, N.Y
