Paid in Full
A new service dedicated to collecting overdue and insurer-contested accounts takes the frustrating, time-consuming burden off your back — and gets you paid fairly for what you do.
Illinois Supreme Court Overturns Avery v State Farm
The billion-dollar judgment against State Farm for deceiving policyholders by specifying the use of non-OEM parts was tossed on a technicality — while massive amounts of evidence went unnoticed (or, as one justice contends, ignored).
Sink or Swim: Adjuster Trainee
A local Mickey D’s manager is now a Progressive adjuster trainee," writes a Kansas repairer on Autobody Online’s discussion board. "I swear, he’s the same guy that handed me my McGriddle two weeks ago!" "AHH I get it now," writes a Michigan repairer in response. "That’s why Progressive adjusters are about three fries short of
Panel Bonding One (Uh)Oh One
If the vehicle manufacturer doesn’t endorse a procedure,
who the heck are you to override their decision?
Build a Better Mousetrap, and the World Will Beat a Path to Your Door
7 strategies for quality-driven shops to maintain profitability in a marketplace fixated on “fast” and “cheap.”
Spotting Trouble: Arbitrary Changing of Paint Times
Been asked by an adjuster to change the paint time on a panel? If insurers would pay for the prep and want a spot paint – and as long as the hours equal the full time – shops might embrace the procedure. Since that’s not happening, shops need to learn how to justify their estimates.
Shrewd Player, Poor Payer: Progressive’s “Concierge” Program
Despite Progressive’s hardball reputation, it’s had no trouble recruiting shops for its “concierge” program – which eliminates all shop/customer contact and makes Progressive liable for repairs.
Insurers Don’t Set Prices – Unless We Let Them
It’s time that we, as repairers, start holding insurers, information providers – and each other – accountable for the state of our industry.
Putting the “Expert” in Witness
By using your repair knowledge in the courtroom, you can make upward of $150 an hour – and educate and protect consumers at the same time.
Know Your Customer
Insurers are contractually responsible to reimburse their insureds for the reasonable costs of repair. Shops are contractually responsible to the owner of the vehicle for performing a repair as per the estimate/RO. In other words, you have no legal obligation to negotiate with insurers.