NABC Receives Associations Advance America Award of Excellence
The National Auto Body Council (NABC) announced that it has received an Award of Excellence in the first round of the 2010 Associations Advance American (AAA) Awards program, a national competition sponsored by the American Society of Association Executives (ASAE) and the Center for Association Leadership, based in Washington, D.C. NABC is one of 13
CARSTAR Canada Launches New Campaign: ‘Where Accidents Unhappen’
CARSTAR Automotive Canada Inc. announced it’s rebranding itself in 2010 as the place “where accidents unhappen.” The accompanying ad campaign includes radio and television spots that convey to consumers that if they’re ever in an accident, CARSTAR will be there to make their accident “unhappen.” CARSTAR says the new campaign focuses on driving distractions. In
Employee Retention is Key to Continued Success
Companies that build and maintain a superior workforce will have a long-term competitive advantage in their marketplaces. Here are some strategies for doing just that.
Young Guns
Ray and Clare Santiago are hoping to set the industry ablaze with radical new ideas and a unique business philosophy.
Respect: The Customer’s Auto When in Your Possession
Do not smoke or eat in (or on) a customer’s car. Do not steal the Viagra. And never use the test drive to take a carload of techs to a local lunch spot (or to solicit a prostitute). When a customer drops off his vehicle at your shop for repairs, it’s common knowledge that he
DRPs: Probing the Legalities
There’s a definite conflict of interest when the payer (insurer) controls the quality of repair work. In fact, without the independence of the professional repairer, some say there’s no difference between the DRP shop and the insurer – just a different organization with the same interest, adverse to the property owner. But that doesn’t make DRPs illegal – or does it?
Hail Isn’t a Four-Letter Word Anymore
After one hail of a storm, this shop’s paint department couldn’t keep up and productivity grinded to a halt. In this month-by-month account — penned by the shop’s production manager — we hear all about the gridlock that occurred, the sleepless nights spent racking her brain for a solution and the teamwork system now in place that’s increased cycle time and boosted shop sales.
The Good and Bad of Internet Estimating
The most recent trend in Internet application is online estimating or the execution of estimates through a Web service. Is this new trend right for your shop? Consider these pros and cons before signing up.
Gore/Bush on a Collision Course to November
Next month, U.S. citizens (this includes shop owners) will have a chance to elect a new American president. Since Michael Douglas, Harrison Ford and Morgan Freeman aren’t running, the choice comes down to George W. Bush and Al Gore. How will the 2000 election result affect your shop, and will the president have the power to keep his promises?
The History of Spraybooths
We’ve gone from painting cars next to an open window – using a paint brush – to high-tech booths smarter than we are. How’d this happen?