Las Vegas or Bust: NACE 2001
NACE 2001 hits the jackpot with a solid line-up of seminars, a new action demonstration arena and entertainment by comedian Jay Leno.
Boosting Booth Production
Don’t let poor production processes hurt shop profits. Proper spraybooth placement, setup and maintenance could mean another $500,000 in sales per year. Interested?
Body Shop Fraud: A Question of Intent
A New Jersey body shop customer has some questions that no one, it seems, wants to answer.
Capitalize on Cold Weather
A mild winter doesn’t have to bring a chilling end to your shop’s profits and steady workload. By adding seasonal profit centers and specialized winter service, you’ll boost your bottom line and customer relations.
10 Steps For Delivering a Lean, Mean, Clean Machine
When you carefully detail vehicles, customers are reassured the entire repair was equally well done. In fact, their satisfaction will increase by as much as 40 percent if their vehicles are truly sparkling clean on delivery.
If You Do It, Charge For It
It’s like the old saying, “Why buy the cow if the milk is free?” Insurers aren’t going to offer to pay for materials and procedures if you don’t charge for them. That would be crazy. It’s even crazier if you aren’t charging them.
Think Inside the Box: Reparing Interior Parts
Repairing interior parts is a largely untapped business…and a great source for additional income.
How Many People Will She Tell
I’m not just a collision repair industry editor – I’m a client. I admit, I’ve always been a bit accident prone – if there’s a wall to run into, a piece of furniture to fall over or a step to trip up, I’m your woman. No one in my family ever harbored hope of my
Behind the Blend
It takes more than technical know-how to create an invisible blend. Communication between customers, technicians and other shop staff is also an important ingredient. Mix them all together, and you’ve got the makings of a flawless repair.
The Spraybooth School of Hard Knocks
Everybody makes mistakes. (Trust me, I’ve been party to some big ones.) But if you learn from those mishaps instead of dwelling on them, you’ll come out ahead – and may even avoid a repeat performance.