Behind the Blend
It takes more than technical know-how to create an invisible blend. Communication between customers, technicians and other shop staff is also an important ingredient. Mix them all together, and you’ve got the makings of a flawless repair.
Dealing With Mr. “I-Can’t-Pay-My-Deductible”
It may be tempting to do your customers a favor when they threaten to take their business elsewhere. But when you see how this adversely affects the industry and your own shop, you’ll realize that you’re a moron if you allow some whiner with a eductible problem to peer pressure you.
Two Words: Plastic Refinish
As plastic components become more prevalent on auto exteriors, it’s becoming crucial to know how to properly refinish these parts.
Restyle Your Business: Offering Restyle Products
In 1999, retail sales of specialty equipment products totaled $23.24 billion. You can funnel some of that cash into your own pocket by offering restyle products – from fender flares to floor mats to grille guards – in addition to the collision work you do now.
Reader Responses
Increasing Cycle TimeDear BodyShop Business:I just finished reading your articles on reducing cycle time (Jan. 2001 Production Issue). This leaves me extremely frustrated. Our shop employs 25 talented people, we have the latest in technology and a well-laid-out shop floor plan. But all of this means nothing if you can’t get the parts. With articles
Hand it Over! Getting Insureds to Pay their Deductibles
What should I be doing to get insureds to pay their deductibles? Vehicle owners believe anything their carriers tell them, but I’m often treated with disdain – and sometimes abused – when asking for their contractual portion of repair money.” – Bill O’Keefe, president, Avenue Collision Specialists, Paramus, N.J.
The Magic Behind Making a Manager
“Working together is the most important thing we do. To accomplish this, you need good management. How can you find and groom a shop manager who’ll foster teamwork and create a productive environment?” – Brandon Mitchell, assistant shop manager, Elliott Chevrolet, Athens, Texas
Let’s Face It, We’re All Going to Die Someday
Unless you’re one of those people riding around with a bumper sticker on your car that says, “I’m spending my kid’s inheritance,” it’s never too early to start planning the distribution of your estate.
Profiting From Plastics
There is money to be made repairing plastics.
Giving Customers the Whole Story: Educate Them
Consumers who’ve been in an accident often only know what they’ve been told by their insurer – and what they’ve been told often puts your shop in a negative light. What can you do? Educate them on the repair process so they have all the information they need.