The Vote is Cast: National Rule Regarding the VOC (Volatile Organic Compound)
In currently regulated areas, many shops had a learning curve with new low-VOC products that will be shortened considerably for the rest of us. What they discovered when they began using high-solids products was that their main problems were getting the finish to lie down smoothly and getting the paint work to dry in the
Creative Recruitment
Your right arm. How important is it to you? An independent body shop owner recently said he would give his to find one good technician. If people are willing to give up body parts, you know things are bad!
Senior Service
The focus of automotive service – now and in the future – is to meet or exceed the needs of all customers. When it comes to a reality check, many of us would fall short of the mark when it comes to dealing with our senior-citizen customers.
Out With The Old
A good place to start when you’re considering upgrading is to take an inventory of your shop.