DRPs: Probing the Legalities
There’s a definite conflict of interest when the payer (insurer) controls the quality of repair work. In fact, without the independence of the professional repairer, some say there’s no difference between the DRP shop and the insurer – just a different organization with the same interest, adverse to the property owner. But that doesn’t make DRPs illegal – or does it?
You’re In Better Hands Without Allstate
Our 18-year relationship with Allstate as a PRO shop ended after their demands became unrealistic. Could we survive, considering Allstate was 30 percent of our business?
The Incredible Shrinking Industry
After a buying spree in the late ’90s and a struggle to integrate acquired shops into a “corporate” culture, consolidators are getting back on track and preparing to grow again. But this isn’t a death sentence for all independents.
E-Commerce Has Arrived
Can e-commerce solutions truly improve dispatch, load leveling and cycle time to impact throughput and profits? In a word, yes.
Don’t Put All Your Eggs in One Basket
A shop should never rely on a single source to make a living.
A Big City Small Business
Gold Coast Auto Body, Chicago, IL.
Behind the Blend
It takes more than technical know-how to create an invisible blend. Communication between customers, technicians and other shop staff is also an important ingredient. Mix them all together, and you’ve got the makings of a flawless repair.
From Classroomes to Computers
Employee education has evolved from printed manuals to virtual classrooms. But is virtual as good as the real thing?
Divorced from DRPs
Until death do us part? Not in this case. Once the honeymoon was over, this Washington shop owner discovered he’d rather go it alone than remain trapped in a loveless marriage.
Reaching New Heights: Separating Types of Painters
What separates the average painter from an extraordinary one? The “best of the best” pay meticulous attention to their technique, gun maintenance, gun selection – and everything else involved with painting a vehicle. In fact, the best paint techs are scientists, students, sleuths, housekeepers and dancers all rolled into one.