Collision Centers of America to Rollout RealParts.com
RealParts.com announced Collision Centers of America will be using RealParts.com’s Internet parts sourcing application in all of its 22 Chicagoland repair facilities. Collision Centers of America President Dave Molder said, “We have successfully tested RealParts in several of our stores and found it to be not only an outstanding recycled parts sourcing tool, but also
OEconnection’s Customer Care Center named Best in Class for Third Consecutive Year
OEConnection LLC announced that its Customer Care Center has been awarded the “Certified Center of Excellence” designation for the third consecutive year and has consistently placed in the top 10 percent of its industry among all call centers evaluated. OEConnection’s call center received the prestigious recognition from BenchmarkPortal and the Center for Customer-Driven Quality at
Rival Shops Clash Over Defamation Suit
A cross-town rivalry has gotten ugly for two California shops. Gene Crozat, owner of G&C Auto Body in Santa Rosa, is suing Kari Solem, owner of Advance Tech Collision, for libel and unfair business practices, among other allegations. The Press Democrat reports that in July 2009, Solem, in e-mails sent to Farmers Insurance, other insurance
Court Orders State Farm to Undergo Mediation with Gunder’s
In response to Gunder’s Auto Center’s request for appeal of a Florida court’s recent summary judgment, the Federal Court of Appeals in Atlanta, Ga., ordered State Farm to undergo mediation with Gunder’s to bring a satisfactory resolution to the shop’s tortious interference and slander claims against the insurer. “If you’ve read recent articles by some
Shop Uses Crashed Cars for DUI Awareness Campaign
Pennsylvania-based Keenan Auto Body, with help from industry partners, has for the seventh time displayed crashed vehicles at local high schools to drive home the message, “Don’t drink and drive.” Each crashed vehicle donated by Keenan features a banner telling the story behind the vehicle and its driver’s demise. “We don’t candy coat the issue,”
CONSOLIDATOR REPORT: The Boyd Group, Caliber Collsion Centers Expand U.S. Footprints
The Boyd Group recently announced the opening of two Gerber Collision & Glass locations, while Caliber Collision announced the acquisition of a Texas shop. The Boyd Group has opened a new start-up repair center in Cartersville, Ga. And acquired a location in Owasso, Okla. The new Georgia facility is approximately 16,000 square feet, with nearly
Missouri Shop to Pay Fines for ‘Serious’ Hazardous Waste Violations
The Missouri Department of Natural Resources (DNR) referred a case against a Springfield collision repair facility to the Missouri Attorney General’s Office to pursue civil penalties for violations of Missouri’s Hazardous Waste Management Law. The DNR referred Creek Auto Works to the attorney general, alleging the business violated numerous hazardous waste storage and transportation requirements
CCAR Recognizes Dutch Valley Auto Works as GreenLink Shop
The Coordinating Committee For Automotive Repair (CCAR) has recognized Dutch Valley Auto Works of Lancaster, Pa., as a “GreenLink Shop.” The GreenLink Shop status, an extension of CCAR’s CCAR-GreenLink Environmental Compliance Assistance Center and S/P2 (Safety and Pollution Prevention) E-learning Program, is designed to promote consumer confidence in local automotive repair facilities’ environmental/safety awareness and
PPG Introduces Full Line of Surface Prep Products
PPG Industries has updated its offering of DuraPrep surface solutions to include a full line of paint- and coatings-related products for use in automotive, industrial, protective and marine, architectural and other markets. The line includes paint and coatings removers, degreasers and cleaners, and decal, graffiti, mastic and overspray removers, many of which are water-based. PPG
Women’s Industry Network 2010 Enjoys Record Attendance
The Women’s Industry Network (WIN) annual conference had record attendance this year, with 142 women traveling from throughout the United States and Canada to Orlando, Fla. The largest segment of attendees was collision repairers. Now in its fourth year, the conference continues to appeal to a broad cross section of women in the industry, from