Getting Into Customers’ Heads: Increasing the Chances of Selling Every Job
Hopefully, we can all agree that collision repair falls into two distinct operations: sales and production. Your shop may have the very latest heated downdraft booth and the snazziest computer-driven structural-repair bench, but unless you can get the customer to let your shop perform the repair, all the equipment in the world won’t help.
A Meaty Design: Layout to Increase Profits
Give your shop’s layout more bite! Though you’re not making hamburgers, you can McDonaldize your shop’s design and procedures to increase profits.
Going Multiple
If you add facilities for the wrong reasons or without thoroughly understanding what you’re getting into, you may end up with multiple headaches instead of multiplied success.
The Right Manager for the Job
When opening another location, it’s crucial to find a manager whose talents complement your business — and whose business sense can help take your business to the next level.
Personnel Profile
About the only thing that hasn’t changed during the past year is the employee shortage. Shops are, as always, still in search of a few good techs
The Road of Success
Focus on Dick’s Body Shop……
Breaking the Bottleneck
The collision industry has gone through a gamut of changes in
the last 20 years – most of them due to the constantly changing
automobile industry and the technology required to repair those
vehicles to preaccident condition. Others have been due to EPA
guidelines and the concern for the environment. Along with these
changes, new equipment, materials and procedures have been introduced.
Championing Ideals
Caring about customers and employees pays off!
Which Benefits Are Beneficial
For most collision repair shop owners, devising
an effective employee benefit plan is a guessing game at best.
When Disaster Strikes
If you’ve even casually kept up with the news in recent years, then you’ve probably noticed a disturbing increase in the number of natural disasters in the 1990s: