Never Lose Sight of the Goal
Giving away business? In today’s competitive and consolidating marketplace, how could such a thing happen?
Hey! Didn’t You Used to Work for Me?
Too bad someone out there doesn’t have a collision industry crystal ball – filled with answers about where future technicians are going to come from and the secrets of hiring and retaining them.
Competing For Employees: Techniques
Recruiting and retaining techs demands the same commitment as satisfying customers and developing good insurer relationships. In fact, considering the role techs play in your business, they’re the strongest link between present conditions and future profitability.
What to Do With Sagging Sales
In May, we examined how insufficient volume can put you in the red. But volume is only half the problem. Insufficient production also poses a serious threat to your shop’s sales. Luckily, it’s all fixable.
Up to Your Boots in Booth Regulations
Where can you go to learn about spraybooth regulations? Is there anyone out there who can answer a question with something other than “I don’t know”? How the heck can you keep your booth legal if you can’t find anyone who knows what the heck “legal” means?
Learning to Play Nice: Insurers Adress Five Repairer Complaints
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
Don’t Underestimate the Importance of Estimators
Technicians have enough to worry about, so when they spend a lot of their time checking P-pages and writing their own supplements because the estimator didn’t know everything to ask for, the whole shop suffers.
Trained to Win
Training can teach your staff to be more productive, more loyal and more responsive to customers – making your shop more profitable and your job much easier. Why, then, do collision repair shop owners – and other American business owners – commit such little money to such a big issue?
More Than a Metal Box: Today’s Spraybooths have Evolved into More than Simple Square Boxes
Because all the high-tech options can be hard to choose from, it’s important to know which ones best suit your shop and your budget. If you spend wisely now, you can avoid paying dearly — in redos and unexpected bills — later.
Personnel Profile: The Shortage of Qualified Technicians
How many collision repair journeymen does it take to screw in a light bulb? Just one — but first you have to hire him.
