Customer Care to the Max
Fred Haas Collision Center earns accolades through a customer-centered approach and continual process improvement.
Ford Approves Martin Senour’s Waterborne Paint System
Ford Motor Company recently approved the VORTEX waterborne refinish system from Martin Senour Paints for collision repair centers on a global basis. The VORTEX system has undergone the technical certification process to meet the Ford WSS-M2P100-D standard. "Martin Senour Paints has continually demonstrated excellent performance in testing to our rigid paint specifications", said Gerry Bonanni,
Coaching the Shop Team
The manager of an Indianapolis collision repair facility benefits from a positive outlook and a customized management system.
South Dakota House Tables Aftermarket Crash Parts Bill
The South Dakota House Commerce Committee has tabled S.B. 103 during a House hearing. The bill, which was introduced Jan. 16 and was passed in the state Senate Jan. 25, aims to establish certification provisions regarding the use of replacement crash parts in the repair of certain cars. The legislation states that no insurer may
Are Aftermarket Parts Good or Bad for the Collision Repair Industry?
Point Counterpoint with Ronald Baker, Jr., and Tim O’Day
Galvanic Corrosion and Cross Contamination
This oldie but goodie from the BodyShop Business archives explains what happens when two dissimilar metals, like aluminum and steel, come in electrical contact of each other.
9 Steps to Protect Your Shop from DV Claims
Post-repair inspectors, on average, see proper repairs one time out of every 100 inspections. Sloppy repairs are on the rise – and due to insurers forcing shops to carry liability insurance policies often exceeding $1 million, so are attorneys looking to hold shops accountable.
Technical Feature, Ignorance Is More Expensive
Sure, training costs money and trained techs sometimes leave, but the fact remains: Most of the welds I inspect would fail a destructive test, making them dangerous to the consumer — and to your shop
Perplexed by Paint
Turns out this topic is much like the famous Bill Clinton quote: “It depends on what the meaning of is, is.” Paint brand popularity and exact market share are touchy subjects among the refinish paint companies. No one wants to be quoted in print as having less market share than the next guy, and there’s
Illinois Supreme Court Overturns Avery v State Farm
The billion-dollar judgment against State Farm for deceiving policyholders by specifying the use of non-OEM parts was tossed on a technicality — while massive amounts of evidence went unnoticed (or, as one justice contends, ignored).
