34-Money Matters
Today, many investors and small-business owners find discount notes offered by U.S. government-sponsored agencies to be excellent cash management instruments to help meet capital preservation, cash flow and yield needs.
Got Friction? Metal Department vs. Paint Department
One of the longest-running battles within a collision repair facility is the one between the metal department and paint department. And in some of the shops I’ve worked with throughout the world, it had escalated past a battle – it was more like a civil war going on between these two main production departments. Each
Market Pricing: Examining the Forces Behind It
independently of recessions and bear markets? Some industry leaders would say yes, they do. The reality is that body shop sales tend to follow meteorological trends rather than economic indicators. Hail storms and the shellacking of ice that some cities get in the winter do more to drive markets for body work than does the
Choosing a Management System
I’d like to share with your readers one of my experiences. In 1999, we expanded our business to a new location and a larger facility. Previously, we operated from a shop located behind our home for 14 years and had become quite successful. Along with building and expansion came numerous headaches we hadn’t expected but
Web Browser: Mentors at Work
Currently this industry loses seven out of 10 apprentice candidates in the first 18 months and once they leave, they often leave the auto industry for good. Collision shops, insurers, mechanical shops and dealerships cannot afford to allow this to continue,” says Mentors At Work president and CEO Mark Claypool. Mentors At Work is an
Should Shops Drug Test Their Employees?
John Shortell, manager Secor’s Collision Technology New London, Conn. Opinion: No I don’t think body shops should start drug testing employees for several reasons: I am, of course, a shop employee. A manager yes, but still an employee. Personally, I have a shy bladder and have great difficulty producing urine on demand. And once I
Figuring Out Financials
This Month’s Ailing Shops … Shop No. 1 Annual Sales Volume: $449,000 Units Completed: 357 Average Repair: $1,257.70 Organization: Sole Proprietorship Employees: 7 Owner: Steve Accounting Duties: Steve’s wife, Cheryl Shop No. 2: Annual Sales Volume: $2.4 million Units Completed: 1,369 Average Repair: $1,753.10 Organization: Sub Chapter S Corporation Employees: 17 Owner: Mark Accounting Duties:
Does Your Shop Measure Up?
Whether you’re planning to open a collision repair business or already own one, these figures will help you measure where you’re at – and where you need to be.
Image is Everything
You might perform top-quality repair work, but if your shop or employees look bad, smell bad or seem bad, your image is alienating potential customers and perpetuating negative stereotypes that the 20/20s and Datelines of this world so like to exploit.
In Better Hands…Without Allstate
Our 18-year relationship with Allstate as a PRO shop ended after their demands became unrealistic. Could we survive, considering Allstate was 30 percent of our business? You bet.
Web Browser: Training
Ever feel like there’s just not enough time in the day for training? And even if you made the time, you wouldn’t know what courses to have your techs take anyway? Even worse, there’s the hassle of registering.
Scolded by Grandma
You’re better off assuming your customers are car experts rather than car-ignorant. One shop manager learned this valuable lesson from a little old lady who knew her vehicle all too well.