Are Insurers Infringing Upon Consumers’ Rights in the Repair Process?
Some insurers have begun asserting that they have an “interest” in the repair. Others are “electing to repair” policyholders’ vehicles without their consent. A look at two court cases might shed some light on whether they’re in the right.
The Restoration Continues
Publisher Scott Shriber gives an update on the father-and-son restoration of his 1962 Oldsmobile Super 88.
Getting on a DRP
A body shop owner wrote to me and asked how to get on a DRP. Here is the advice I gave him.
20 Tips for Better Customer Service
A recent run-in with bad customer service gave me the idea to come up with my own personal “Top 20 Tips on Improving Your Customer Service.” Look, we’re all customers. Even you as a business owner are a customer. Think about where you buy coffee or electronics or furniture. Think about your trips to the
Bearing and TPMS Procedures on Infiniti Vehicles
Sometimes it’s the little things that trip you up. You apply all of your knowledge, talent, time and energy to restoring a vehicle to like-new condition after it has been in a collision. You’re ready to deliver the car to the customer, but one of the headlamps, of all things, won’t illuminate. Or, the vehicle
Collision Repair Lobbying 101
The key to getting “at the table” versus “on the table” when it comes to legislation is establishing an effective government relations and lobbying initiative.
A Comprehensive Guide to Adhesives in Collision Repair
Many OEMs are now recommending the use of adhesives when bonding panels together. Here’s a look at the different kinds of adhesives on the market and the functions they serve.
Destructive Weld Tests
Destructive weld testing is a vital part of making sure you perform a safe repair – which is why you should do it prior to making any structural weld.
The Sad Truth About Collision Repair Labor Rates
Collision labor rates are pathetically low because of a variety of factors, including repairers themselves. But there are possible solutions that, if implemented, could result in more equitable compensation.
We’re Listening!
Every month, I try to write about something that I think will possibly assist some of you in running your businesses. Usually, it’s something I’ve come across or experienced that can be applied to our industry, and I try to present it in a way that motivates you to make a change or alter a
An Analysis of Progressive Insurance vs. North State Custom
What North State Custom’s successful defense against a lawsuit brought by Progressive means for the collision repair industry.
Diagnosing Automotive Paint Problems
More than 17 years in the collision repair industry has alerted me to three common problems with paint jobs. Here’s how to avoid them so you can also avoid costly redos.
