Proper Welders for Corrosion Protection
A major problem facing all shops today is the corrosion protection of a vehicle, particularly the corrosion arising from welding and in seams of panels welded together during the repair.
Why You Should Support the Women’s Industry Network
Associations like WIN are essential to the collision repair industry to develop and connect the women we work with every day.
Don’t Believe the Autonomous Vehicle Hype
It’s still the case that nothing beats the human brain when it comes to processing the gazillion scenarios that present themselves while driving.
Know the Laws that Govern Your Auto Body Business
As a business owner or manager in any industry, the first thing you should be aware of are the laws that govern your company and the possible penalties for violating those laws.
How to Re-sell on Delivery
A thoughtful re-sell on the repair is the perfect opportunity to tell Mrs. Smith what you did to make her vehicle whole. By setting her expectations in the office and explaining the repairs in a proud and positive manner at the car door, the shop can increase her initial satisfaction by as much as 40%.
OSHA’s Top Safety Violations of 2018
Check out OSHA’s list of its most frequent violations, then take a walk around your shop. If an OSHA inspector comes by, are you ready to pay?
Is It Legal to Use Images You Don’t Own Online?
You can pay for images on a website now, upfront prior to using them, or really pay for them later when you get caught violating copyright law – which can be really expensive.
A Fresh Look at Lean Manufacturing
Where are collision repair facilities in their never-ending journey to lean manufacturing?
How Do You Avoid Being Defrauded By Customers?
If someone comes in for an estimate and they just want to take the money and not fix any damage and the insurer puts our name along with theirs on the check, should we just sign it over to them?
The Essential Craftsman
I’ve been a car guy forever. I drew cartoon Bucket T’s with flat-head V-8s, velocity stacks, headers and flames on my grade school notebooks.
Plan for the Future to Be Ready for Tomorrow’s Challenges
Don’t let the future smack you upside the head when it comes roaring through your front door. Address it now, prepare yourself and be the market leader you’ve always wanted to be.
When Apple Speaks…
The Apple Store has a standard operating procedure for handling a customer when they come in. Do you?
