Lies and Deception: Defending Your Customers
Just because an insurer states something does not mean it’s true.
Answering the Phone: Don’t Give Your Customers the Runaround
Do you give your front-office staff all the information they need so they don’t have to put a customer on hold or transfer them to someone else?
Customers: Empathy and Support Go a Long Way
Unexpected events happen every day, so be sure to give your customers patience, attention and support.
House of Kolor Calendar Recognizes Creative Artists, Customers
The 2021 House of Kolor calendar is now available featuring some of the custom industry’s boldest and brightest bikes and vehicles.
VIDEO: Using Video to Connect with Customers
Using video to engage customers in more innovative and entertaining ways.
VIDEO: Protecting Customers During COVID-19
Best practices that can be implemented to demonstrate to your customers that your shop is a safe place to visit.
Dent Fix Seeking Success Stories from Customers on Social Media
Dent Fix is asking customers to post stories via Facebook or Instagram about how their equipment has impacted their career.
Websites Over Agents, Say Auto Insurance Customers
For the first time in the J.D. Power study’s history, insurer websites surpassed agents in client interaction and service by providing higher customer satisfaction.
VIDEO: Five Ways to Wow Your Customers
Five ways to “wow” your customers and stand out from the competition.
Keep Customers Coming to Your Shop with These Three Things
Most people are stuck at home and are spending a lot of time on social media or browsing the internet. This is the perfect time to be engaging with them!