Customer Satisfaction Index Next CREW Webcast Topic
Collision Repair Executive Webcast (CREW) will present the next edition of the CREW Webcast at 11 a.m. PDT, April 16. A panel of experts will discuss “CSI Issues, Challenges and Opportunities: Where Are We Today and Where Do We Go From Here?” On this month’s CREW Webcast, we will discuss customer satisfaction with a panel
EPA, SCAQMD Reps to Make Special Appearances at BSB Waterborne Conference
Representatives of the EPA and the South Coast Air Quality Management District (SCAQMD) will be present at the BodyShop Business Waterborne Conference (Aug. 13-14 in Huron, Ohio) to discuss current rules and regulations mandating the use of low-VOC basecoats and outline other compliance issues. Holly Wilson is the lead for the EPA’s Community Air Program
STRANGE BUT TRUE: Body Shop Bistro a Big Hit
A Canadian body shop is offering more than a pot of coffee to worn-out customers – the owner of Formula One Collision in Windsor, Ontario, recently opened a bistro in his body shop. The bistro, Club il Cavallino, serves a rotating lunch menu prepared by a gourmet chef five days a week, the Windsor Star
Houston Lexus Dealer Named Toyota/Lexus Certified Collision Center of the Year
A special recognition dinner event was held last month at Lakeside Country Club in Houston, Texas, to celebrate Houston-based Westside Lexus as the recipient of the 2008 Toyota/Lexus Certified Collision Center of the Year. Westside was selected from among the 168 nationwide Toyota and Lexus Certified Collision Center (TCCC/LCCC) dealers and is the first Lexus
Got Your Number
It takes a lot of guts to put your cell phone and home telephone numbers on the wall in your front lobby under the heading, “Please Complain.” But Marsh Gluchow, owner of Valley Motor Center in Van Nuys, Calif., wouldn’t have it any other way. “Customer care is what I talk about most with my
Georgia Labor Rate Survey Results Released
The Georgia Collision Industry Association (GCIA) recently released the results of its 2009 labor rate survey. Almost 300 shops answered the survey, sharing how much they would need to charge to turn a profit. GCIA Executive Director Howard Batchelor said he believes the rates collected by the GCIA are skewed lower than they should be
PPG Names ACS of Georgia 2008 Platinum Distributor of the Year
PPG has given ACS of Georgia its Platinum Distributor of the Year Award. The presentation was made at the annual PPG Platinum Distributor Conference held Feb. 12-14 in Las Vegas at the Green Valley Ranch Resort. Dave Marlow and J. P. Uren, co-owners of the Chamblee, Ga.-based company, accepted the award from John Leavy, director
CCC-Mitchell Mutually Agree to Terminate Merger
CCC Information Services Inc., of Chicago, and Mitchell International Inc., of San Diego, announced today that they will no longer pursue the merger of the two companies. “In light of the court’s decision, we have jointly decided to terminate the merger. A year ago when we announced the transaction, our stated objective was to