Check It Out: Quality-Control Inspection
If you want happier customers (and less headaches), perform a systematic quality-control inspection before
releasing the vehicle.
Shop Manager, Show Me the Money
eff Rice, body shop manager, Pace Collision Center, Huntington, Indiana, says, “I always see what you’re supposed to pay techs, but what should managers make?
Hot Driver = Unsatisfied Customer
Today’s A/C-dependent consumers need their air conditioning.
Training Techs – A Guide for the Do-It-Yourselfer
Our workforce is incredibly knowledgeable, skilled and talented. But this didn’t just happen. Someone had to train them; someone had to be their instructor or mentor. The ways people learned the craft are probably as varied as the number of techs out there. Schools trained many, but probably not as many as you might think
He’s No Johnny Come Lately: Padula’s Body Shop
A shop owner since the age of 17, John Padula runs his shop on his terms Shop Name:Padula’s Body Shop , Inc. Location: Tallmadge, Ohio Established: 1947 Square Footage: Main shop 4,000 square feet; detailing building 2,500 square feet President: John Padula No. of Employees: 8 – 1 body tech, 1 body tech helper, 2
Going Head-To-Head with DRPs
If you’re of the opinion that you can “beat ’em and don’t want to join ’em”, you need to market your shop
aggressively to consumers and offer them something they can’t get at a preferred provider shop.
DRPs: Don’t Go Away Mad, Just Go Away
Since so many changes are taking place on the repairer-insurer-consumer horizon, all anyone can do is speculate about the future. Not being a betting man (I’ve never even bought a lotto ticket), I’d venture that the answers to Bill O’Keefe’s questions might be “yes” and “no”–but not necessarily in that order. At a recent NACE,
Trade Secrets
Unusual, everyday tools commonly used in the collision repair industry.
There’s Money In the Details
If you were asked what business you’re in, you’d probably say the collision repair business. But the truth is, the business you’re really in is the “cosmetic car care business,” which is probably bigger than collision repair and detailing put together. Many of you, however, aren’t taking advantage of it. What do I mean by
Steered Clear
Steering comes in many forms – some illegal and some legal.