Ohio Body Shop Owners Association Pushes Consumer Education, Quality Repairs
It was just a low-key meeting at a Mexican restaurant, but the subject matter was anything but low-key. Members of the Ohio Body Shop Owners Association (OBOA) met March 10 in Oregon, Ohio, to discuss their latest consumer education ad campaign and also to go over some legislative strategies aimed at countering what they believe
NAIC Releases 2007 Market Share Data
The National Association of Insurance Commissioners (NAIC) has released the 2007 market share premium data for the top 25 insurers of select property/casualty lines of business. These data help to provide an indicator of the degree of market concentration in a line of business, as well as identify leading insurance writers. The report includes countrywide
Advice from up North
When the press release hit my e-mail, I could hardly believe my eyes. The headline read, “Allstate Insurance Drops Parts Discount Demand; Paint Reimbursement Up.” Huh? What? Was I dreaming? Then I read further on: “The Year 2008 has just barely started when Allstate Insurance forwarded a note to its PRO preferred shops in southern
A Lean Transformation
The New Year brought us another opportunity to transform an existing body shop from the traditional way to a better, process-centered way. So we ripped off the Band-Aid and got started.
For Good Measure
You must make sure your techs are taking measurements to accurately diagnose the condition of a collision-damaged vehicle. If you don’t, you’ll cheat yourself, them and your customers.
DCR Systems Makes Lean Process Available to All Through Licensing
It’s official: “Lean” has been licensed. Ohio-based DCR Systems, a company that provides turnkey collision repair operations to dealerships, has launched a new company, DCR Intellectual Property Company, that will license the lean production system used in DCR facilities. “Over the past three years, as DCR Systems has experienced proof-of-concept of our collision repair model
The Unofficial Collision Repair Dictionary: Part II
Class is back in session, students, as we take another look at terms used every day at our shops to figure out their true meanings.
No Free Groceries: Body Shops Should Operate Like Grocery Stores
If you want something, you pay for it, and if you don’t pay for it, you don’t get it.
Only the Strong Will Survive
As we embark on yet another NACE, the industry turns its collective head toward the ever-increasing tension between shops and insurers and asks, “What will be done to make this a more productive, pleasurable and mutually profitable relationship? Because what we have today is simply an exercise in continuous frustration and turmoil.” As if on
Effective Job Descriptions
Effective job descriptions ensure that potential hires will know exactly what’s expected of them. And that, in turn, will result in them being happy and productive.