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Is My Job Killing Me

Timothy, your question is a good one and involves more than a yes or a no answer. As I read your question, I can’t help but notice that there are some factors in your life that may be causing you to ask this question now. All of us, as we travel through life’s journey, have

(Not) Stuck on You: Plastic Parts Repairs

Unfortunately, when it comes to plastic parts repairs, many techs have experienced failures and would rather perform a procedure they are successful at: replacing the part.

Pinchweld Flanges: The Weakest Link

Because glass installation has become a specialty area in the collision industry, it’s often handled by an outside installer or a specialist inside the shop. And it seems natural to separate this operation from other steps in the repair.

State Steering Regulations

Alabama None Alaska A claimant may not be required to travel unreasonably either to inspect a replacement motor vehicle, obtain a repair estimate, or have the motor vehicle repaired at a specific facility. If a person adjusting or settling a claim elects to have repaired a claimant’s motor vehicle and chooses a specific facility for

Glass Work: Profitability

Because of the complications involved – hiring, organizing production, insurer involvement and discounts, etc. – most shops opt to outsource glass work. But is this willingness to give it away a detriment to profitability and to achieving a competitive edge?

Recycled Airbags: Do They Work

Because replacement parts cost big bucks, some see recycled air bags as the answer. But since OEMs recommend only the use of new OEM parts in this type of repair, is taking the recycled air bag route going to leave your shop holding the liability bag?

Steering Customers to the Truth

Collision repair and auto glass specialists continue to suffer discrimination at the hands of insurance companies as well as government agencies.

The Incredible Shrinking Industry

After a buying spree in the late ’90s and a struggle to integrate acquired shops into a “corporate” culture, consolidators are getting back on track and preparing to grow again. But this isn’t a death sentence for all independents.

Love (to Undercut) Thy Neighbor

“It seems like shops are more obsessed with competing than with working and sticking together, so how will we ever better the industry for ourselves?” – Dennis Terry, technician, Hilltop Auto, Cabot, Ariz. The fact that insurers work so hard to control the consumer explains one of the reasons why shops don’t “stick” together. Shops

Profitable by Popular Demand

Shops upselling their owners on accessories.