Websites Over Agents, Say Auto Insurance Customers
For the first time in the J.D. Power study’s history, insurer websites surpassed agents in client interaction and service by providing higher customer satisfaction.
Blackburn OEM Wheel Solutions Expands Customer Service Team
Blackburn OEM Wheel Solutions announced it has hired Alex (Javier) Jaramillo, a bilingual OEM wheel expert, to complement the customer service/sales team.
VIDEO: Five Ways to Wow Your Customers
Five ways to “wow” your customers and stand out from the competition.
Keep Customers Coming to Your Shop with These Three Things
Most people are stuck at home and are spending a lot of time on social media or browsing the internet. This is the perfect time to be engaging with them!
VIDEO: Making Customers Comfortable, Presented by Honda
How to make customers feel more comfortable in your shop after they’ve damaged their second most valuable possession.
CCC Helping Small Business Customers Amid COVID-19 Pandemic
CCC has created an information and resource page to help small businesses across the industry facing mounting challenges related to the COVID-19 pandemic.
Protecting Shop Employees and Customers from Coronavirus
VeriFacts Automotive is offering shop owners guidance on protecting the health of their locations and their customer interactions.
Communicating With Customers During the Coronavirus Crisis
The coronavirus may lead to less driving and less accidents. Social media can be one solution to offset that.
BASF Customer Celebrates 60 Years in Automotive Refinish
BASF announced that it awarded Ken Shaw Lexus Toyota of Toronto, Ontario, for 60-plus years in business and their longstanding partnership as an R-M customer.
Close Rate: Getting Customers to Choose Your Body Shop
Before you start worrying about labor efficiency and how much paint and material you’re selling, worry about the people who let you write an estimate and didn’t have their vehicle fixed in your shop.
