Customer Service: Raising the Bar
How high have you raised the bar with your customers? Have you raised it so high that no other shop in your area can compete with you?
GM Customer Care and Aftersales Expands ACDelco-branded Parts
General Motors Customer Care and Aftersales has expanded ACDelco-branded parts on GM vehicles, introducing the new marketing campaign, “Certainty Starts Here.
Customers: Empathy and Support Go a Long Way
Unexpected events happen every day, so be sure to give your customers patience, attention and support.
House of Kolor Calendar Recognizes Creative Artists, Customers
The 2021 House of Kolor calendar is now available featuring some of the custom industry’s boldest and brightest bikes and vehicles.
BASF Customer Wins Toyota Certified Shop of Year for Third Time
Balise Collision Repair was named Toyota Certified Collision Centers’ Shop of the Year for the third year in a row.
VIDEO: Using Video to Connect with Customers
Using video to engage customers in more innovative and entertaining ways.
VIDEO: Protecting Customers During COVID-19
Best practices that can be implemented to demonstrate to your customers that your shop is a safe place to visit.
ABAT Creates Customer Complaint Form for Member Shops
ABAT intends to send the complaints about insurers to legislators and the Texas Department of Insurance.
Dent Fix Seeking Success Stories from Customers on Social Media
Dent Fix is asking customers to post stories via Facebook or Instagram about how their equipment has impacted their career.
VIDEO: Increasing Customer Pay Work
Ways you can increase your customer pay work.
