Customer Relations: Is the Customer King in Your Body Shop?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially because we serve many.
VIDEO: Putting Customers First, Presented by Honda
In this video, BodyShop Business Editor Jason Stahl discusses what it means to put the customer first and why the customer, the vehicle owner, should be body shops’ no. 1 priority.
CCC ONE Streamlines Customer-to-Shop Payments
CCC Information Services Inc. (CCC) has announced that its CCC ONE Platform now integrates with leading credit card payment processor Clearent, offering collision repair customers a simple way to handle customer-to-shop payments.
GM Customer Care and Aftersales Announces eCommerce Price Policy
GM states that the new policy allows it to protect the overall brands, reputation and image of GM, its dealers and its business partners.
CCC Hits Customer Engagement Milestone
CCC Information Services Inc. (CCC) announced that a new customer engagement milestone was reached through its CCC ONE Platform.
CARSTAR Celebrates 30th Anniversary by Giving Customers the “Star Treatment”
CARSTAR locations across the U.S. and Canada are surprising 30 customers throughout September at the time of their vehicle return by registering stars from the night sky in customer names.
More Privacy Please: Securing Your Customers’ Data
Data privacy laws are coming down the legal pipeline, and you need to be certain that your shop is ready to adhere to stricter guidelines when it comes to your customers’ personal information.
BASF Customer Earns Bentley Bodyshop of the Year Award
Bentley has chosen DC Autocraft, a BASF customer located in Burbank, Calif., as the recipient of the 2018 Bentley Bodyshop of the Year Award for the Americas.
How to Explain the Value of OEM Parts to Your Customers
Teaching your customers that an OEM part is specifically designed and engineered from the manufacturer for their vehicle is the first step in showcasing the value.
Axalta Partners with Podium to Help Customers Manage Online Reputations
Axalta announced that it has partnered with Podium, a leading online platform for small businesses, to help customers build their brands and manage their reputations online.
