Ask the Expert: Just Ask Me a Question
“Ask the Expert” has become a popular online feature for BodyShop Business, and now you can find it in the print magazine.
How Long Should I Wait to Call a Customer After Writing an Estimate?
After I write an estimate for a customer, how long should I wait to do a follow-up call?
National Lawsuit Gets Radio Coverage in Memphis Area
Attorney John Eaves Jr. and body shop owner Bill Fowler discussed basis for suit and educated public on the claims process on “Drake & Zeke In the Morning.”
BodyShopMedia.com Urges Body Shops to Use Power of Social Media
Website created anonymously hopes to link shops through Twitter and Facebook to more openly discuss issues.
Is An Insurer Not Responsible For Satisfying a Fair Claim?
I recently had an adjuster tell me they don’t pay for blend time, and when I informed him this wasn’t true, an argument ensued. Is an insurer not responsible for satisfying a fair claim? Is there any such case law to support this?
StopDRP.com Created as Consumer Education Tool
Site empowers consumers and lessens the chance they will be defrauded by insurers, creator says.
How Do You Determine Whether an Insurer or Shop Is Responsible for Fraud?
I recently conducted a post-repair inspection and found a quarter panel was repaired and not replaced, contrary to the “replace rear quarter” line on the estimate, by a GEICO shop. Did GEICO steal from the customer or did the shop?
Two-Party Checks
A new customer asked me to sign over the two-party check made out to us and them so they could keep the money. But to me, this is fraud. What’s your take on this?
Reader’s Choice: Post-Repair Inspections
“What are some things you look for in post-repair inspections? As a tech, I’m always looking to put out a better product. Also, I’m interested in getting into the field of auto appraisal, either insurance or classic cars.”
Legal Expert Erica Eversman to Be Featured on Collision-Focused Radio Show
Well-known consumer advocate and attorney will speak with Billy Walkowiak of Collision Safety Consultants on a variety of industry issues.