Created as Consumer Education Tool - BodyShop Business Created as Consumer Education Tool

Site empowers consumers and lessens the chance they will be defrauded by insurers, creator says.

A collision repairer who wants to remain anonymous has created a website called to inform consumers about their rights when it comes to getting their vehicle repaired.

Being a DRP shop, but at the same time being fed up with actions taken by insurers he feels cheat the consumer, he created the site to tell consumers things he couldn’t due to fear of reprisal. And he says that so far, it has been effective.

“Now, when a customer comes in and says, ‘I need to release my vehicle to ABC Body Shop because my insurer said so,’ we tell them one simple thing: ‘OK, that’s fine, but it’s our company policy to tell you about You need to review this site before you make any decisions with your insurer.’ And then they end up putting a link to it on their Facebook page and the word travels from there,” he said.

A little more than a month old, the site has a simple declaration on its homepage: “If you are involved in an accident and have an auto claim, we are here to help you so you don’t make any bad decisions.” It contains animated videos explaining how DRP shops operate, explanations of total losses, diminished value and aftermarket parts, some of the concessions shops must make to become a DRP,  what to do after an accident and how to select a quality non-DRP shop. Nowhere on the site is there a “shop locator” where consumers can type in a ZIP code to find a shop near them – because that wasn’t the point of creating the site.

“I will never advertise my shop or any other shop on the site,” he says. “I tried to develop a site that every shop in America that is against DRPs could use as a tool. You always hear shops complaining about how they’re being cheated and mistreated, but I’m more worried about the consumer. If it’s a direct repair, I can’t tell them about the value of their vehicle, the appraisal clause or diminished value. If I get caught doing that, my DRP will drop me.”

Within 20 days of creating the site, he says he received recognition from every state in the U.S. and 10 other countries. He tells of one case he heard of a doctor on the West Coast who had an auto claim with his BMW and the local dealer recommended a DRP repair facility. He read all the material on, and when he found out the dealer-recommended shop was a DRP, he snatched his vehicle from the shop and took it to a shop that was not a DRP for that insurance company.

Total losses have been particularly troubling for him. He says insurers are paying people much less for totals than they’re supposed to, and the DRP shops aren’t telling the customer how much the cars are really worth. He cited one example of his friend whose daughter wrecked his Lexus, and the insurer offered $13,500 for the vehicle when it was actually worth $16,500. He ended up helping him get $18,500.

He says has also helped wrecker services in that, if they tell consumers about, they will keep their cars on the lot longer and thus give themselves more leverage in negotiations.

“If a car comes in and gets totaled, insurers are taking them out of the lot the same day or the next day to one of their lots where they aren’t getting charged for storage, and then they can drag their feet on a settlement,” he says. “ explains to consumers how they shouldn’t let their car leave the towing facility because that’s the only leverage you have.”

He says he has had enough of insurer tactics and felt it was time to do something.

“What happened to the American dream? The American dream is gone. Corporate America has ruined that,” he says. “Me, you, all these shops, the estimators, appraisers and adjusters – we are all puppets on a string. The top 2 percent are holding us puppets. Well, it’s time for all the puppets to wake up and come together and fight. The puppets right now are cheating each other to help corporate America out.

“Everyone is finally fed up. It’s time to come together. You’re either a billionaire or you’re like me and you. CEOs are making $20 million a year and want a bigger, faster jet, so they get us to pick on each other more. They have us puppets sucking each other’s blood.

“The collision industry is going to flip, and I’m the one who is going to cause it. [My shop] is snowed under with work because we educate the consumer with” 

More information:

You May Also Like

Guess the Car and Win $50!

Give us your answer for this month’s Guess the Car and you might win $50!

Does anyone remember the bizarre car? It looked like the product of conjugal relations between an SUV and a pickup truck. It also was featured in Babcox Media's 2023 "Road to AAPEX" video series, making a precarious road trip to Las Vegas. At least someone figured out last month's Guess the Car with their guess of Black + Wood = (Lincoln) Blackwood — and that someone was Bert Gordon, business development agent, Carolinas Auto Supply House, Charlotte, N.C.

Auto Glass Now Builds National Brand

All-Star Glass, Horizon Auto Glass, A1 Auto Glass, Auto Glass Fitters and Discount Auto Glass have been rebranded and remodeled to Auto Glass Now’s brand identity.

NABC Donates Recycled Ride to Deserving Chicago Family

The NABC, Allstate and Gold Coast Auto Body recently donated a refurbished vehicle to a deserving Chicago resident.

Hunter Engineering to Exhibit HawkEye XL Aligner at TMC

New commercial alignment system offers speed, versatility and ease of use.

Crash Network Releases Results of 2024 Insurer Report Card

A record-high 19 companies, including six of the largest U.S. auto insurers, received a grade of C- or lower.

Other Posts

AirPro Named Approved Provider for BMW North America Certified Network

BMW North America has selected AirPro Diagnostics as an approved provider of its Integrated Services Technical Application (ISTA) software to the BMW Collision Repair Network.

CIF Announces LKQ Corp. as Repeat Annual Donor

LKQ Corp. committed again to the CIF Annual Donor Program, marking their third consecutive donation at the First Responder tier.

Car ADAS Adds Integrations and Support Manager

In his new role, Nate Thomsen will help open new calibration centers and support licensees to ensure their success.

Wren’s Collision Centers Opens 14th Location in Georgia

Wren’s Collision Centers announced the grand opening of its 14th location in the historic district of Roswell, Ga.