Show Preview: Burnin’ Rubber
NACE | CARS speeds back to the Motor City determined to put the show into overdrive with exciting new features.
CARSTAR Expands Proprietary Edge Performance Group Training Program for 2015
The CARSTAR operations team has expanded its EDGE Performance Group platform, with the goal of continuing to raise the bar in the CARSTAR CCC initiative, which is Closing Ratio, Cycle Time and CSI/NPS scoring.
Hitting for the Cycle
Asking the question, “Why are the cars waiting all the time?” prompted a decade of process improvement at Craftsman Auto Body in Leesburg, Va. About 10 years ago, the shop hired its first lean consultant. Paul Krauss, president and CEO of the third-generation family business, said the company was “plugging away fixing cars well, and
Mitchell’s Latest Trends Report Examines Deductibles’ Impact on Severity
Link between flat collision repair severity and the rise in deductibles over the past six years analyzed.
Green Repairs Driving Next Chapter for Seattle CARSTAR
When the Murray family patriarch Bj Bjorneby founded Bjorneby’s Auto Rebuild in the Seattle area some 50 years ago, he never could have envisioned electric vehicles (EVs) — never mind fixing them.
Cycle Time: The Most Important KPI
Can we game the system to improve cycle time? Sure. But how about we simply fix cars faster?
Customer Relations: Is the Customer King in Your Body Shop?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially because we serve many.
Mitchell Issues First-Quarter 2018 Industry Trends Report
The auto physical damage edition of the report provides insights on the adoption of artificial intelligence and the importance of proper and safe repairs.
CARSTAR 76 Earns Progressive Insurance Top Gun Award
CARSTAR 76 of Grand Rapids, Mich., has received the Progressive Insurance Top Gun Award for the third quarter of 2017.
Car Thefts Down But Parts Thefts Up, Says National Insurance Crime Bureau
Report claims a “middle man” resells the stolen property to “smaller tire dealers or collision repair shops” for $700 to $900, and the shops then bill an insurance company for $1,200 or $1,300.
