Women’s Industry Network Welcomes Two New Board Members
Nancy Ng and Denise Casperson have both been elected to the board of directors of the Women’s Industry Network (WIN). Ng is the manager of insurance services and business development for Central Canada for PPG Canada. She has extensive experience working with not-for-profit organizations and has also served on WIN’s membership committee. Casperson is the
Customer Satisfaction Index Next CREW Webcast Topic
Collision Repair Executive Webcast (CREW) will present the next edition of the CREW Webcast at 11 a.m. PDT, April 16. A panel of experts will discuss “CSI Issues, Challenges and Opportunities: Where Are We Today and Where Do We Go From Here?” On this month’s CREW Webcast, we will discuss customer satisfaction with a panel
Allstate Names New Auto Director for Claim Organization
Allstate recently announced that Randy Hanson has been named auto director of Allstate’s claim organization. Hanson previously served as a senior manager within claims and brings 30 years of experience to his new role. Hanson has held various leadership roles within Allstate, including property claim manager, staff claim analyst and senior manager of the Priority
CARSTAR Promotes Executive Team, Adds to Sales Force
CARSTAR has promoted Ernie Laky to vice president and Bill Garoutte to assistant vice president in addition to his duties as senior marketing executive. It has also added Greg Dehnke on as senior sales executive. “With 280 domestic stores and growing global opportunities, we have an immense responsibility to guide and lead our franchise business
Insurer Says Communication with DRP Shops Improved Through Performance Claims Tools
One year after launching the Performance Claims tools for managing its auto claims processes, California Casualty Management Company (CCMC) says it has gained new efficiencies and better communication with its EARN DRP shops, as well as eliminated guesswork about the requirements of being in its preferred network. CCMC believes that through its adoption of open
Allstate Appoints New Manager of PRO Program
Allstate Insurance Company announced that Randy Hanson has been named claim service manager of the insurer’s Priority Repair Option (PRO) program. Hanson will be responsible for managing the PRO program, which includes approximately 4,500 vehicle repair facilities nationwide. Hanson replaces Sam Whiteman, who will serve as claims field director of Allstate’s Midwest Region. Allstate launched
SCRS Petitions Information Providers to Provide BMS Extract
The Society of Collision Repair Specialists (SCRS) believes the Estimating Management System (EMS) standard, while still fulfilling its intended purpose, is outdated and turn-of-the-century technology from both a design and content perspective. The Collision Industry Electronic Commerce Association (CIECA) developed the EMS to transfer an estimate from the estimating system to the shop management system.
Paint the Town Red: Aaron Clark
As a child, Aaron Clark wanted to paint everything in sight – and he did. That determination to fulfill his dreams has helped him to overcome adversity and to achieve his goals. Aaron Clark began his body shop career in his mother’s and step- father’s shop at the age of 8, literally growing up in
DRPs: Our Business Skills
Stop the finger pointing. How well we do in this trade has a lot more to do with our business skills than with how “bad” insurers are. In fact, direct-repair programs have, dare I say it, made many shops more efficient and profitable. It was more than 40 years ago, but I still remember sitting
Ignorance Is Expensive
Both the autobody and insurance industries are throwing away money by relying on the estimating software companies to manage data.