BodyShop Business has released the latest video presented by Kia that features BodyShop Business Editor Jason Stahl discussing hot trends and topics in the collision repair industry.

In this video, Stahl talks about how training everyone in your shop who comes in contact with a customer is imperative to getting your business recommended. That includes paying extra special attention to how you greet a customer on the phone on the very first contact, which can set the stage for a good repair experience and a referral.