10 Steps For Delivering a Lean, Mean, Clean Machine
When you carefully detail vehicles, customers are reassured the entire repair was equally well done. In fact, their satisfaction will increase by as much as 40 percent if their vehicles are truly sparkling clean on delivery.
If You Do It, Charge For It
It’s like the old saying, “Why buy the cow if the milk is free?” Insurers aren’t going to offer to pay for materials and procedures if you don’t charge for them. That would be crazy. It’s even crazier if you aren’t charging them.
Behind the Blend
It takes more than technical know-how to create an invisible blend. Communication between customers, technicians and other shop staff is also an important ingredient. Mix them all together, and you’ve got the makings of a flawless repair.
The Spraybooth School of Hard Knocks
Everybody makes mistakes. (Trust me, I’ve been party to some big ones.) But if you learn from those mishaps instead of dwelling on them, you’ll come out ahead – and may even avoid a repeat performance.
Purchasing Profile: Aftermarket Crash Parts
You know you have to spend money to make money – but sometimes it’s on stuff you’d rather not buy.
Insurer-Relations Profile: DRP Arrangements
From DRPs to parts usage to insurers in general, you tell it like it is.
Brushing Up on Paint Basics
Whether your paint technicians have been with you two months or 20 years, a quick refresher course on the foundations of paint mixing and application is always time well spent.
Ignorance Isn’t Bliss: Training is Cheap
Think you don’t have the time or money to train your administrative and management employees? When you see what training does for your office’s productivity, training is cheap compared to what ignorance costs you.
The Name’s Bond… Adhesive Bond
Is adhesive bonding the right procedure for the job at hand? Is it recommended by the OEM? Until you’re sure of the answers to these – and other – vitally important questions, put down the adhesive and step away from the vehicle.
Decked Out in Decals: They Can Provide Added Income
I’m sure you’ve seen them: Decals of every size, shape and color stuck to vehicles you know didn’t roll off the showroom floor looking like that. Where’d they come from? From shops like yours that know the proper techniques for applying these sticky little restyle items.