Who is the Real “Customer” in the Auto Body Shop?
Who is the customer? Is it the vehicle owner or insurer? The answer is not as simple as you think.
Executive Interview: Jeff McFadden, President of Service King
In an exclusive interview with Jeff McFadden, president of Service King, BodyShop Business discusses the MSO’s new 24/7 contactless self-schedule service.
Survival Strategies for the Independent Auto Body Shop
I don’t want to sell my shop, and my type of shop is not the kind a consolidator would buy anyhow. How do I push forward?
Vehicle Electronics: Avoiding Wash Bay Diagnostics
Finding out there are still problems with a vehicle’s electronics when it is in the wash bay ready to be delivered to the customer can hurt a shop in many ways.
Auto Body Concepts: Taking Care of the Community
Taking care of customers, employees and the community is central to Auto Body Concepts’ success.
Consolidator Report
MSO and consolidator news from the week of Dec. 7.
Driven Brands Announces Top Performers for 2020
Driven Brands awarded trophies for top performers in length of rental (LOR) and customer satisfaction index (CSI).
Mitchell Collaborates with UpdatePromise to Enhance AutocheX
New offerings include enhanced CSI surveys, repair status messaging and online reputation management for collision repairers.
Mobile Tech RX Partners with PDR Company SolutionWorks
Mobile Tech RX, the leading business management platform for modern auto reconditioning businesses, has announced a new partnership with SolutionWorks.
Skipping Scan Procedures: What You Don’t Know Can Cost You
Skipping pre- and post-repair scans or any other electronic procedure can cost you time and money as well as your reputation.
