OE Certification: Are You Ready?
Today, you do not need to be certified to get vehicles to your door. But you will eventually.
HD Repair Forum’s 2020 Event Designed to Prepare Industry Leaders for Change and Growth
The 2020 HD Repair Forum is in full swing and the momentum continues to build for the only gathering solely dedicated to the heavy-duty collision repair industry.
BASF Shops Recognized by BMW Canada
BASF announced that BMW honored four Canadian BASF shops for their extraordinary work throughout 2019 during the BMW Canada Certified Collision Repair Centres (CCRC) annual conference recently held in Québec City, Québec.
Plastic Repairs: Are We Throwing Away Opportunity?
Plastic has become such a large percentage of a vehicle’s makeup that repairing it has become a mainstay in the collision repair industry. But training is the key.
Customer Relations: Is the Customer King in Your Body Shop?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially because we serve many.
Electronic Blueprinting: Necessary for Today’s Vehicles
How many times are you missing scanning, reprogramming or recalibration procedures?
Reducing Your Paint & Materials Cost
Today’s mission is focused on how PBE distributors can help reduce P&M cost in order to improve P&M profitability and increase output.
CCC Hits Customer Engagement Milestone
CCC Information Services Inc. (CCC) announced that a new customer engagement milestone was reached through its CCC ONE Platform.
CARSTAR Creators Share Stories of Success, Challenges
Lirel Holt took the stage at the 2019 CARSTAR Conference with Sam Mercanti and current CARSTAR President Michael Macaluso to share stories about their journey together.
How to Re-sell on Delivery
A thoughtful re-sell on the repair is the perfect opportunity to tell Mrs. Smith what you did to make her vehicle whole. By setting her expectations in the office and explaining the repairs in a proud and positive manner at the car door, the shop can increase her initial satisfaction by as much as 40%.
