CCC Helping Small Business Customers Amid COVID-19 Pandemic
CCC has created an information and resource page to help small businesses across the industry facing mounting challenges related to the COVID-19 pandemic.
Blackburn OEM Wheel Service Open During COVID-19 Outbreak
Blackburn OEM Wheel Service announced that it is continuing to serve and operate with normal business hours during the COVID-19 outbreak.
Protecting Shop Employees and Customers from Coronavirus
VeriFacts Automotive is offering shop owners guidance on protecting the health of their locations and their customer interactions.
BASF Customer Celebrates 60 Years in Automotive Refinish
BASF announced that it awarded Ken Shaw Lexus Toyota of Toronto, Ontario, for 60-plus years in business and their longstanding partnership as an R-M customer.
AirPro Diagnostics Launches 24/7/365 Service
AirPro Diagnostics, LLC announced that it has launched a 24/7/365 service to the automotive aftermarket worldwide.
The Reality of PBE Value-Added Services
Both PBE distributors and manufacturers offer beneficial value-added services – but there is a catch.
Customer Relations: Is the Customer King in Your Body Shop?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially because we serve many.
CCC ONE Streamlines Customer-to-Shop Payments
CCC Information Services Inc. (CCC) has announced that its CCC ONE Platform now integrates with leading credit card payment processor Clearent, offering collision repair customers a simple way to handle customer-to-shop payments.
GM Customer Care and Aftersales Announces eCommerce Price Policy
GM states that the new policy allows it to protect the overall brands, reputation and image of GM, its dealers and its business partners.
CCC Hits Customer Engagement Milestone
CCC Information Services Inc. (CCC) announced that a new customer engagement milestone was reached through its CCC ONE Platform.
