Automotive Lift Institute Names Simpson Communications Public Relations Agency of Record
The Automotive Lift Institute (ALI), a trade association of North American vehicle lift manufacturers, has named Simpson Communications LLC its public relations agency of record. Simpson Communications will promote the organization’s lift certification and safety messages to the vehicle service industry. “With the recent introduction of our Lift Inspector Certification Program, we’ve expanded our
Collision Shops Can Now Benefit From ALLDATA Market Customer Communication Tool
ALLDATA LLC, a provider of manufacturers’ vehicle repair information and solutions for the professional automotive service and collision repair industries, has announced that its ALLDATA Market is now available to collision repair shops. ALLDATA says its Market product can provide collision repair shops an Internet presence and help improve their marketing efforts. "ALLDATA Market gives
Mitchell RepairCenter Integrates with UpdatePromise.com to Enhance Repair Status Communication
Mitchell International, Inc. announced a technology integration with UpdatePromise.com to enhance its RepairCenter auto repair shop software with proactive repair status updates. UpdatePromise is a Web-based service provider that delivers automated repair status updates to auto collision shop customers via text message and e-mail. The technology-enabled enhancement allows body shop users to manage delivery date
Auto Recyclers and Collision Repairers Confess to Lack of Communication at URG Annual Conference
URG, the United Recyclers Group, hosted a Body Shop Panel Discussion at its 2011 annual conference in Englewood, Colo., on April 15. The two-day event was attended by more than 800 recyclers. Facilitator Don Porter of State Farm opened up the discussion by asking panelists to introduce themselves and talk a little about their
NASTF Spring Meeting Spotlights Communication
The National Automotive Service Task Force (NASTF) Spring meeting, scheduled for May 3 in Miami Beach, Fla., will focus on improving communication between the OEM and aftermarket, along with increasing the visibility of NASTF among aftermarket repair facilities. “The topic of industry awareness of NASTF and its mission has been discussed with increasing frequency by
Insurer Says Communication with DRP Shops Improved Through Performance Claims Tools
One year after launching the Performance Claims tools for managing its auto claims processes, California Casualty Management Company (CCMC) says it has gained new efficiencies and better communication with its EARN DRP shops, as well as eliminated guesswork about the requirements of being in its preferred network. CCMC believes that through its adoption of open
Industrywide Communication Gap
Until we develop uniform guidelines for the blending process to inform and educate insurers and information providers about what’s required, ignorance will cost us productivity and profits
Speak Up! Communication with Customers
It was all due to an unfortunate misunderstanding — three elderly ladies standing in front of my desk accusing me of overcharging for a repair and giving me an earful. (Not something I’d ever like to repeat.) But I could’ve avoided the situation entirely and saved my customer grief if only I’d communicated better.
Auto Care Connect Conference Keynote Speakers Announced
The Auto Care Association announced its final lineup of keynote speakers for the 2024 Auto Care Connect event May 5-8 in Chicago, Ill., at the Hyatt Regency Chicago.
SCRS Announces Podium as Newest Corporate Member
Podium provide solutions that allow collision repair centers to capitalize on messaging, customer feedback, online reviews, selling products and requesting payments.
