Ask the Expert: You’re Always Blaming Insurers for Trying to Save Money!
I’ve worked in the collision industry since the early 80s and now I work for an insurer, and I always feel like you pile on all this blame on insurance companies for trying to save money and not paying for necessary operations, using alternative parts, etc.
Ask the Expert: Why Do Insurers Do What They Do?
As service levels from auto insurers deteriorate, it’s up to the independent, quality-oriented repairer to encourage a positive change in behavior.
How and Why Do Insurers Total Vehicles?
We’re finding that insurers are totaling vehicles when the damages are as low as 40 to 50 percent of the vehicle’s pre-loss value. How and why do insurers do this, and what rights do consumers have when it comes to keeping their vehicles?
Customer Relations: Who’s the Customer?
The vehicle owner has taken a backseat in today’s collision industry, and it’s time to put them back in their rightful place.
MSO Symposium Announces Final Program, Adds Insurer Panel
The Insurer Panel will cover topics including DRP strategy, evolution of self-managed programs, how insurers envision working with large MSOs and telematics.
How to Get Insurers to Pay for Necessary Procedures and Parts
When the insurer refuses to provide for necessary procedures and parts, how can we get them to pay?
Why Do Insurers Require Shops to Use Substandard Parts?
If insurers can’t authorize any repair, how can they specify any part to be used in a repair? The answer is very simple: They can’t.
Is It Illegal to Deviate from an Insurer’s Estimate?
If an insurer pays a customer to do certain repairs and the customer doesn’t want certain things done, is it illegal for the collision repairer to not repair or replace something the insurer has paid for?
Who Polices Auto Insurer Call Centers?
I’ve lost many potential repairs due to State Farm’s strong-arm tactics steering customers to their choice of repair centers instead of the customer’s. So my question is, ‘Who, if anyone, polices these call centers?’
Can I Charge Insurers for Cleaning Panels Prior to Painting?
Why do I, as an auto painter of 40 years, have to face a sandblasted, tar-covered, mud-filled vehicle with no time whatsoever to treat these problems? Aren’t paint times based on clean factory panels?