What a Body Shop Can Learn from a Pizza Shop - BodyShop Business

What a Body Shop Can Learn from a Pizza Shop

A recent experience I had at a pizza shop convinced me that their employee teamwork system could work at a body shop.

Dewey’s Pizza is a pizza shop in Lakewood, Ohio, that is known for at least two things: great pizza, and the fact that you can watch the cooks in the kitchen hand-toss the dough and make the pizzas through some big glass windows. Kids especially get a kick out of watching this process, especially when the cook playfully throws some flour at them as their faces are pressed up against the glass. But I like Dewey’s for another reason: the stellar customer service. 

The staff has obviously been trained and has totally bought into a team concept. I was amazed to see at least six different people service us the night we were there. There was the person who sat us, the person who took our drink order, the person who took our food order, the person who brought out our food, the person who checked on the quality of our food and whether we needed anything else, and the person who handed us our bill and took payment.

You might think this concept would be a bit confusing and frustrating, but it was the exact opposite because no one person owned the table. Multiple people took ownership of and accountability for our table. It sped up and streamlined the whole evening and made sure our drinks were never empty. Everything came out super fast, because when the pizza was in the window, no one said, “Not my table, not my problem.” The first person who saw it grabbed it while it was still hot and fresh and whisked it to the table. 

Do you employ such a system at your shop where there are multiple hands on the vehicle and everyone is vested in advancing the vehicle to the next stage rather than letting it sit, saying, “Not my job. Not my problem.” I know vehicles aren’t pizza pies, but I do know some shops that employ this team concept with great success. You might want to give it some thought, as it might make your dough rise. Sorry, I couldn’t help myself.

You May Also Like

Reader’s Choice: Required Vehicle Safety Inspections

If we are going to agree that inspections are needed when a collision occurs, then we should all be on the same page on what that means.

What is the definition of a “collision” as it pertains to required safety inspections? OEMs haven’t provided a clear answer to this question, and so it is left up to the shop to decide how to interpret these requirements. It seems like each shop I speak with has a different idea/definition of collision. If we are going to agree that inspections are needed when a collision occurs, then we should all be on the same page on what that means — and the OEMs should provide clearer guidelines. – Loni Waltasi, Old Dominion Collision, Eugene, Ore.

Reader’s Choice: Why Don’t Insurers Pay the Prevailing Rate?

If in the past insurance companies would only pay the prevailing rate, then why do they not have to pay the prevailing rate now, since the prevailing rate went up?

Meet the Auto Body Instructor: Norm Markham

Norm Markham was a student at Dennis Technical Education Center in the early 1980s and is now one of the collision repair and automotive refinishing instructors there.

Auto Body Shop Financials: Breakeven Point and Beyond

Knowing your fixed costs and breakeven point up front may be the difference in making money in a month or not.

Putting Your Passion for Your Auto Body Business to Work

It’s critical to create a culture where everyone embraces doing his or her job with the highest quality and providing excellent customer service — with the same passion that you as the owner have.

Other Posts

Vehicle Care RockStar: Michael Bradshaw

As one of Babcox Media’s inaugural Vehicle Care Rockstars, Michael Bradshaw of K & M Collision embodies a new voice in the collision repair industry fighting for the rights of consumers and body shops.

Don’t Eat the Bear in One Bite: Planning Your Future in Steps

Just like you don’t need to eat the bear in one bite, you don’t need to have a fully fleshed-out plan in order to have a successful future as a retired body shop owner.

Mystery of the SEMA Show Sticker Man Solved!

Meet Mickey Kahl, owner of Kahl’s Body Shop who’s been fighting insurers in his town a lot lately.

Meet the Auto Body Instructor: Amanda Levine and Deana Jones

With Amanda Levine and Deana Jones both dedicated to teaching collision at the Center for Applied Technology North, the school can offer a more focused approach.