Driven Brands Announces Top Performers for 2020
Driven Brands awarded trophies for top performers in length of rental (LOR) and customer satisfaction index (CSI).
J.D. Power Study Shows Higher Claim Satisfaction with DRP Shops
The study says the industry’s growing use of directly affiliated repair shops is paying off with a significantly higher overall satisfaction score than for independent repair shops.
Certified Collision Group Adds 100th New Affiliate in 2020
CCG has added its 100th new independent affiliate location in 2020, continuing its five-year run of consistent and exponential growth.
BASF Customer Wins Toyota Certified Shop of Year for Third Time
Balise Collision Repair was named Toyota Certified Collision Centers’ Shop of the Year for the third year in a row.
Cycle Time: The Most Important KPI
Can we game the system to improve cycle time? Sure. But how about we simply fix cars faster?
THE ROAD TO RECOVERY: RESTARTING YOUR BODY SHOP POST-CORONA VIRUS
As restrictions are lifted across the country, we know you’re anxious to get back to work!
Measuring Vehicles: Are We Missing the Obvious?
Do you remember when we used to set-up and measure almost every car we repaired? Why did we stop?
CARSTAR Announces Staffing Changes
CARSTAR has announced a company-wide leadership realignment and promotions as it plans for strategic growth.
BASF Body Shop Customers Mark Successful Year with Awards
BASF announced that several of its body shop customers had a successful 2018, collecting awards for high customer satisfaction, industry-leading KPIs and quality work.
Employees: Is There a ‘Staff Infection’ in Your Auto Body Shop? – Part II
A company that treats their employees more like indentured servants than valued team members will likely have a higher turnover rate, more pilfering of its employees by competitors, lower production, more comebacks and more customer complaints.
