Passion and Pachysandra: Metro Toyota Scion Accident Repair Center - BodyShop Business

Passion and Pachysandra: Metro Toyota Scion Accident Repair Center

As I glanced at the pachysandra planted in the landscape bed just outside of the front door, I knew I was about to enter a very special place. You see, I love pachysandra, having grown up in a house that had a huge bed of it in the front yard. Not only did it make a beautiful ground cover, it also cut my mowing time by at least 10 minutes!

As a young teenager, 10 minutes was half a lifetime. God bless pachysandra!

But, I wondered, who in the world would plant this beautiful vegetation in front of a body shop? It struck me as odd, until I walked through the front door and was greeted by the smiling, vibrant face of Jill Strauss. Pristine front lobby, modern and comfortable, functional and welcoming all at once, this was the front reception area of the Metro Toyota Scion Accident Repair Center, a stand-alone body shop just outside of Cleveland, Ohio. Jill was more than ready to get us (I was accompanied by BSB editor Georgina Carson) taken care of. Unaware that we weren’t “real” customers, we were treated to an unedited version of how passionate this company is when it comes to taking care of their clientele.

After casual introductions, we were soon joined by Lauren Angie and Michael Giarrizzo Jr. But it was hard for me to turn my attention away from the huge picture window that exposed the entire guts of the shop to the front lobby and waiting area. If a picture paints 1,000 words, this window spoke 10,000 more. Clearly, and I mean clearly, we were someplace special.

Michael Jr. formed DCR Systems just over a year ago, and this was their first stand-alone, off-site facility. Throughout my 20 years in both the mechanical and collision repair industries, I have never seen any shop as beautiful, comfortable and welcoming as this. Not even close.

At the core of the DCR concept lies the tie that binds. Family. This is one very impressive family business, and for that they have their father Michael Sr. to thank.

From very humble beginnings as an independent single shop on Cleveland’s East side, Michael Sr. has evolved his passion for customer service (he just happens to repair vehicles) into DCR Systems. But he’s quick to credit Michael Jr. and his daughters (the aforementioned Jill and Lauren) with much of this transformation. By the same token, each of them owes a debt of gratitude to Dad for the hereditary gift of passionate customer service they each possess!
The DCR concept is simple. Do for car dealers what most of them can’t or don’t want to do themselves: repair vehicles. But, it’s how DCR does it that will ultimately set them apart from the rest.

I could write an entire article just on their interpretation, application and implementation of “lean manufacturing “principles and their radical approach to repairing damaged vehicles. But, in thinking about DCR, I just can’t get over how passionate they are for their customers.
They talk a good game at DCR, about process efficiency, “5-S” mentality and stringent quality verification (all of which they master). But it can’t disguise the true reason for their success: unrelenting passion for serving the customer — just as the pachysandra can’t disguise this facility as the most impressive car repair shop I’ve ever seen!

You should see it too. Go to to learn more.

You May Also Like

Keys To Making 2023 A Huge Success For Your Auto Body Shop

Stopping daily work to work “on” your business instead of “in” your business is essential in order to deliver change in the new year. 

While you were busy doing your holiday shopping and wrapping gifts, hopefully you were also taking the time to wrap up your business for the year too. Just like you create a list for all of your holiday projects, I create a list of all the things that need to be done to efficiently close out the year and get ready for success in the new year.

Auto Body Consolidation Update: What Will 2023 Bring?

The bull market of consolidation is expected to continue in 2023 even amidst high inflation, rising interest rates and other challenges.

The Great Awakening: Collision Repairers Taking a Stand

Many repairers are now taking a stand, realizing they cannot conduct business the way they used to.

CARSTAR Fort Collins: Process Produces Performance

The new facility that CARSTAR Fort Collins moved into was designed with organization and performance in mind.

Are Collision Repairers Their Own Worst Enemy?

It’s always been easy for repairers to see insurers as the bogeyman that causes all of their problems, but insurers are merely taking advantage of repairers’ lack of business knowledge and acumen.

Other Posts

Are You Ready to ROCK in 2023?

Do you know a “rockstar” in the automotive aftermarket? Then it’s time to nominate them as a Vehicle Care RockStar!

BodyShop Business 2022 Executives of the Year

This year’s Single-Shop award winner is Michael Bradshaw of K & M Collision in Hickory, N.C., and the Multi-Shop winner is Matt Ebert of Crash Champions.

Conducting Collision Business: It’s a New Day

The goal is not to declare war against insurers; it is to declare independence for your organization so that you’re able to provide the highest level of service to your true customers.

Don’t Be Quint: Embrace ADAS and Modern Vehicle Equipment

We can avoid a fate similar to Quint’s in the movie Jaws if we embrace ADAS, technology and training.