Answering the Phone: Don’t Give Your Customers the Runaround
Do you give your front-office staff all the information they need so they don’t have to put a customer on hold or transfer them to someone else?
Customer Service: Raising the Bar
How high have you raised the bar with your customers? Have you raised it so high that no other shop in your area can compete with you?
Keeping an Eye on the Future of Collision Repair
Read, watch and listen to what the experts have to say and you won’t be blindsided when the future comes roaring through your door.
This Body Shop Owner Is Officially Unretired
After retiring to Hawaii 10 years ago, Lee Amaradio is back running his body shop. He thinks he needs a CAT scan.
More Change is Coming to the Collision Industry
Your business is most likely experiencing a tsunami of change today. How are you handling it?
Does Your Collision Repair Business Run You?
Are you still wearing a fireman’s helmet and lugging around a hose when you’re out of the shop?
Traits of a Successful Leader
Keep this advice from successful business leaders like Warren Buffett and Jim Loehr in mind as you strive to become a better leader.
It’s 2021…Are We Happy?
Okay, so it’s 2021, and we can all breathe a sigh of relief now that 2020 is behind us, right? NOT.
OEM Repair Procedures: The New Normal
Due to sophisticated electronics and exotic materials in vehicles today, following OEM repair procedures should become a way of life for repairers.
Electric Vehicles: Karma is a *itch
Wall Street believes there is room in the market for one or two electric vehicle makers besides Tesla. What does this mean for you?
GMC Hummer EV: Scary or Exciting?
We’re going to be fixing the new Hummer EV some day. Scary? Exciting? Depends on your perspective.
Trade Schools: Getting with the Program
Body shops’ direction and guidance on what they need will help trade schools nationwide get with the program.
