Illinois CARSTAR Owner Opens Second Local Store - BodyShop Business

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
BodyShop Business - Babcox Media
The information source for the collision repair industry.
Shop Operations

Illinois CARSTAR Owner Opens Second Local Store

Newest CARSTAR multi-store owners Justin and Rachelle Fisher launched CARSTAR Poplar in Ottawa, Ill., with the aim of replicating the efficiency, consistency and customer satisfaction that drives their other location, CARSTAR Yorkville.

BodyShop Business Staff Writers
By BodyShop Business Staff Writers
Published:

Related Articles

CARSTAR has announced the opening of CARSTAR Poplar, located at 1601 Poplar St., Ottawa, Ill.

Newest CARSTAR multi-store owners Justin and Rachelle Fisher launched CARSTAR Poplar with the aim of replicating the efficiency, consistency and customer satisfaction that drives their other location, CARSTAR Yorkville. Justin, a second-generation CARSTAR franchise partner, consistently aims to surpass industry standards in terms of length of repair and customer experience because he understands how difficult the process can be.

“Being a small town, family-owned and -operated business, we cherish our local relationships and use that passion to fuel a best-in-class customer experience during the unfortunate circumstance of a collision repair,” says Justin Fisher. “We look forward to earning the trust of Ottawa and its surrounding communities with our industry leading facility and unsurpassed repair standards.”

CARSTAR Poplar is a 9,000-square-foot facility filled with high-end repair equipment to ensure premier quality repairs on all makes and models. Working towards their I-CAR Gold status, CARSTAR Poplar has invested hours of training into perfecting their repair processes.

“Justin is a strong advocate for continuous education and prioritizing processes, which has driven the success of CARSTAR Yorkville and earned him the Franchisee of the Year award at our annual conference,” says Michael Macaluso, president, CARSTAR. “Franchise partners can be hesitant to expand into multi-store operations, worried their original location may suffer, however Justin is facing this challenge head on and I’m confident both locations will continue to thrive under his finely tuned operations.”

A part of the CARSTAR Chicago Business Group, Justin and Rachelle, along with the rest of the group, work hard to give back to the communities they work and live in. Most recently, the team donated to the Hines Fisher House, a local “home away from home” for family members, caregivers or loved ones of patients receiving medical care at major military and VA medical centers.

You May Also Like

Management

Building Charitable Giving into Your Auto Body Shop’s Business Plan

Planning, thoughtful implementation and thorough tracking of results will deliver a successful philanthropic program that also delivers a return on investment.

Jason Wong
By Jason Wong
Jason Wong, who was named the 2022 CARSTAR Franchisee of the Year, is the owner of CARSTAR Auto World in the Bay Area with locations in San Francisco and San Jose. Wong, who joined CARSTAR in 2018 after several decades of operating a collision repair facility, built an exemplary business model with CARSTAR that delivered exponential growth for his first CARSTAR location. He generates outstanding performance across all CARSTAR KPIs, from length of rental to CSI scores. He is known for providing superior customer service, community philanthropy and industry leadership, all with a humble attitude and engaging smile.
Published:

Almost everyone knows the old adage, “Doing well by doing good.” For our team, that isn’t just a slogan — it’s part of the fabric of our business. 

Many collision repair shops do philanthropic programs during the holidays, which is great, but we look at giving back as part of our year-long strategic business plan. It helps connect us with the community every month and gives our customers another reason to choose CARSTAR for the highest-quality collision repair.

Read Full Article

More Shop Operations Posts
Exit Strategies: Personal Vision & Financial Planning

The most critical first step in an exit or transition plan is to develop a financial plan and personal vision of what your life will look like post-business.

By Matthew Di Francesco
Collision Repairers: Will You Take the Oath?

Today’s collision repairers are challenged with a new set of concerns, one being the need to follow OEM repair procedures.

By Barrett Smith
Three Generations Keep Trains Running on Time at CARSTAR Jacobus

CARSTAR Jacobus Founder Jerry Jacobus and son Dave share a passion for collision repair and also model railroading.

By Jason Stahl
Auto Body Repair: The Right Way, the Wrong Way and Another Way

In a perfect world, every repairer would make the right decisions in every repair, but we don’t live in a perfect world.

By Barrett Smith

Other Posts

Longtime Family Collision Repair Business Joins Forces with CARSTAR

JC Auto Rebuilders of Rockford, Ill., has rebranded as CARSTAR Team JC Auto Rebuilders.

By Jason Stahl
Driven Brands Named Cystic Fibrosis National Corporate Champion

The Driven Brands Collision group was honored at the recent Cystic Fibrosis Foundation Volunteer Leadership Conference in Washington, D.C. 

By Jason Stahl
Chicagoland CARSTAR Continues Support of Lincoln Tech

Chicagoland CARSTAR sponsored an educational booth at the Lincoln Tech Spring Career Fair for the ninth consecutive year.

By Jason Stahl
CARSTAR Car Crafters Trains SkillsUSA Gold Medal Winner

Dane Robbins learned new skills at CARSTAR Car Crafters, won the gold medal in the state SkillsUSA competition and now will compete in the national competition this spring.

By Jason Stahl