VIDEO: Good Telephone Techniques for Your Auto Body Shop, Presented by Kia

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BodyShop Business - Babcox Media
The information source for the collision repair industry.
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VIDEO: Good Telephone Techniques for Your Auto Body Shop, Presented by Kia

In this video, BodyShop Business Editor Jason Stahl talks about how paying extra special attention to how you greet a customer on the phone on the very first contact can set the stage for a good repair experience and a referral.

BodyShop Business Staff Writers
By BodyShop Business Staff Writers
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BodyShop Business has released the latest video presented by Kia that features BodyShop Business Editor Jason Stahl discussing hot trends and topics in the collision repair industry.

In this video, Stahl talks about how training everyone in your shop who comes in contact with a customer is imperative to getting your business recommended. That includes paying extra special attention to how you greet a customer on the phone on the very first contact, which can set the stage for a good repair experience and a referral.

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Jason Stahl
By Jason Stahl
Jason Stahl has 30 years of experience as an editor, and has been editor of BodyShop Business for the past 18 years. He currently is a gold pin member of the Collision Industry Conference. Jason, who hails from Cleveland, Ohio, earned a bachelor of arts degree in English from John Carroll University and started his career in journalism at a weekly newspaper, doing everything from delivering newspapers to selling advertising space to writing articles.
Published:

Joe Keene, automotive content video producer at Babcox Media, discusses a number of helpful ADAS calibration reminders that present themselves when addressing a Hyundai Santa Cruz that needed windshield replacement in the front and also had its rear bumper removed for repair. They include making sure your software is the current version; being sure of a mobile Wi-Fi hot spot for the test drive; verifying use of OEM glass; removing ADAS components alone requires calibration; and the importance of first performing an alignment. As for the dynamic calibration itself, using Hunter’s ADASLink scan tool makes it “super easy,” Keene adds. This video is sponsored by Hunter Engineering Co.

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