A Conversation with an Insurance Claims Manager
A real conversation with an insurance claims manager reveals the plethora of misinformation out there regarding the claims/repair process.
Fighting Insurers: ABAT Takes Action
The Auto Body Association of Texas has come up with a novel way to alert departments of insurance to insurer wrongdoing.
Which Employee At Your Shop Is Most Important?
Let’s take a look at the various positions and roles in the average collision repair shop and how they can affect a company’s performance and success.
Insurers: How Low Will They Go?
If a shop doesn’t bend to an insurer’s mandates, they will often take the position of: if you’re not with us, then you’re against us.
Estimating: Insurers vs. Repairers
The repairer is the expert, and they should be the ones who determine what damages have occurred as well as the best method for a proper repair.
When Should You Turn Down a Job?
Believe it or not, there are times when you should refuse a job in order to avoid potential liabilities and a loss in profit.
Auto Insurance Policy Contracts: What You Should Know
Here is more information on insurance policy contracts that every collision repairer needs to know to better serve their customers and avoid any unnecessary liability.
Collision Repairs: First-Party vs. Third-Party Claims
When speaking with collision repairers across the country, I’ve found that many are not familiar with these terms – even though they often play a pivotal role in collision repair.
Collision Terminology: Good and Bad
I’ve often shuddered at collision industry jargon and buzzwords that often paint repairers as rough, crude and unsophisticated Neanderthals.
How to Protect Your Auto Body Shop from Liability
It only takes one incident today to subject a collision repairer to a great deal of potential liability. With vehicle sophistication today, the potential liabilities are even greater.
Can Insurers Combine Two Open Claims and State the Vehicle is a Total Loss?
In the state of New York, if a vehicle has two open claims, can an insurer combine both claims and state that the vehicle is a total loss?
How to Get Paid for Body Repair Materials
How do most collision repair facilities calculate body materials on a vehicle? Adhesive, drill bits, weld-through primer, etc. Are the insurance companies required by law to reimburse body shops for this additional cost?
