American Honda has released a new position statement on vehicle safety recalls for Honda and Acura vehicles. The automaker is asking all vehicle repairers – dealer or independent – that perform work on Honda and Acura vehicles check for any applicable safety recalls when a vehicle is being repaired.
“Your customer will likely view your effort as a value-added service,” the statement says.
Following is the statement in its entirety:
In the interest of customer safety and increased customer convenience, American Honda Motor Co, Inc. urges all collision shops, independent repair shops, used car dealers, or any non-Honda or non-Acura auto repair facility to check for any applicable safety recalls each time a Honda or Acura vehicle is serviced, repaired or inventoried.
Although American Honda notifies the current registered owner (as identified through state vehicle registration data) each time it conducts a safety recall, not all owners receive such notices (due to change of address or ownership or lack of current registration) and even when notices are received not all owners respond to such notices. If all sales and service facilities were to check for applicable safety recalls for all vehicles that come into their facilities together, we can ensure that necessary safety repairs are made to all vehicles owned by our joint customers.
Finding an applicable recall is quick and easy, and your customer will likely view your effort as a value-added service.
To find any applicable recalls for any Honda vehicle:
• Go to www.recalls.honda.com
• Enter the vehicle VIN
• Any recall for that VIN will be noted, including the status of the repair, open or
fixed
To find any applicable recalls for any Acura vehicle:
• Go to www.recalls.acura.com
• Enter the vehicle VIN
• Any recall for that VIN will be noted, including the status of the repair open or
fixed
In the event that a recall operation is required, do not attempt to service the vehicle but
refer the owner to a local authorized Honda or Acura dealer. The service will be performed free of charge.
If your customer has any questions about a particular recall, please have them contact the following:
Honda Customer Service: 1-800-999-1009, select option 4
Acura Client Services: 1-800-382-2238, select option 4
