AkzoNobel recently introduced the first set of a comprehensive estimating course for Toyota Dealer-Owned Collision Center associates. The goal of the program is to give estimators a consistent method of writing damage while providing consumers and insurers with a clearer understanding of their repair investment.
Scott Wheeler, AkzoNobel services consultant, noted that the course “provides numerous real-life estimating exercises.” Topics include:
- How to write a consistent estimate.
- How to identify mechanical and frame damage, as well as, a method to estimate the damage.
- How to justify repair times.
- Review of the P-pages and “commonly missed items.”
- How to justify mask, jamb and refinish times.
- How to negotiate using win-win tactics.
The course also reinforces the Toyota dealer’s access to T.I.S. (Toyota Information System) for gaining access to Toyota collision repair procedures and bulletins. These T.I.S. tips are shared with technicians for improved repair accuracy and efficiency. In addition, T.I.S. may be utilized to justify the appropriate repair procedure for that portion of the vehicle’s assembly.
“This course is one of the basic requirements for Toyota Certified
Collision Center estimators," said Brad Brahe, Toyota’s body shop process improvement manager. "AkzoNobel will be doing multiple estimating courses for Toyota dealers in 2008 and 2009.”
For more information, visit www.akzonobelcarrefinishes.net or call (800) 877-4AKZO.
